We charge a small returns fee. Here are the reasons why:
So we can continue to keep shipping costs down for all customers. So we can pass on the discounts and give the best possible prices on the site all day, every day.
TheOutnet will accept exchanges and returns in all categories with the exception of Pop-Up sales, Going, Going, Gone sales and Giveaways.
Items purchased in Pop-Up sales can only be returned for store credit. Items purchased in Going, Going, Gone sales are final sales. However, with both Going, Going, Gone sales and Pop-Up sales, we will attempt to honor exchanges, based on stock availability. Please note we will only exchange items from these sales for the same item in a different size.
Please note that items won in Giveaways are non-returnable.
Making a return or exchange is easy using the return slip contained in your order. Just make sure you request your RMA within 14 days of receiving your order. The cost of returns from all destinations is $7.95. Please note, outbound shipping charges are non-refundable (except for the return of faulty goods).
It's free to exchange items for a different size (based on stock availability and excluding Giveaways). Shipping is complementary on the replacement item, but if you are based outside the US you will need to pay duties and taxes on this. Whilst we do not refund the outbound shipping costs for exchanges, you can return the original order at no extra cost.
To exchange an item, sign into your account, create an exchange and simply specify the new size you require by following the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
Your refund will either be credited to the original purchaser's card or corresponding account with theOutnet. The amount refunded will exclude return costs (with the exception of faulty items) which we deduct to cover the cost of return shipping.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
See Shipping and Returns costs for more information.
Items should be returned new, unused, and with all theOutnet and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email serviceteam.usa@theOutnet.com if any of your purchases have been delivered without theOutnet tags.
All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
Unfortunately we are unable to offer returns for items purchased in Going, Going, Gone sales or items won in our Giveaways. We may be able to offer size exchanges but this will be subject to stock availability (this excludes Giveaways).
A RMA number should be requested within 14 days of receiving your order. You should then return your item(s) within seven days of receiving this number.
Returns outside these timeframes may be accepted at the discretion of theOutnet and may only be refunded as a store credit. Please note that RMA numbers requested more than 14 days after receipt of your order will also be granted at our discretion.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Briefs, swimming costumes and bikini bottoms should always be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled and may be sent back to the customer.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact serviceteam.usa@theOutnet.com.
We have made every effort to display as accurately as possible the colors of our products that appear on theOutnet. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.