We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, theOutnet are not responsible for any delays caused by destination customs clearance processes.
We deliver to 170 countries around the world, and offer the following shipping options:
| DESTINATION | SERVICE | COST | DELIVERED |
|---|---|---|---|
| United States | UPS Ground | $4.95 | 3-5 business days |
| United States | UPS Express | $11.95 | 1-2 business days |
| Canada | UPS Express | $24.95 | 1-2 business days |
| International | UPS Express | $39.95 + tax | 3-5 business days |
9am-5.00pm, Monday to Friday.
TheOutnet insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery. This signature is also evidence of fulfilment of your order by theOutnet and transfers the responsibility of your purchased goods to you as it would by signing for them yourself.
You can check the current status of your shipment by signing into your account and selecting My Orders. Simply type in your unique tracking number which we email to you after ordering and we will track the shipment for you.
Taxes & Duties
To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst you browse, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations. Click here to access this page.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
If you are shipping within the USA, sales tax will only be charged on orders shipped to New York State. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. TheOutnet is not responsible for reporting or paying additional local taxes to states, such as Use Tax.
Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product price at time of purchase. The following countries are shipped to on a DDP basis:
| Australia Austria Bahrain Belgium Brunei Canada Chile China Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hungary India Ireland Italy Japan Jordan Kuwait Latvia Lithuania Luxembourg Malaysia |
Malta Monaco Netherlands New Zealand Norway Oman Philippines Poland Portugal Qatar San Marino Saudia Arabia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Thailand United Arab Emirates United Kingdom United States Venezuela |
If a DDU (Delivery Duty Unpaid) destination is selected (such as Bermuda, Puerto Rico or Mexico), product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.