Shipping Information

• Shipping Methods and costs

  • We deliver to 170 countries around the world and offer the following shipping options:

    Destination	Service	Cost	Delivery Time
    United States	UPS Ground	$4.95	3-5 working days
    United States	UPS Express	$11.95	1-2 working days*
    Canada	DHL Express	$24.95 + tax	1-2 working days
    International	DHL Express	$39.95 + tax	3-5 working days

    Shipments to Gaza

    All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

    Shipping restrictions on jewelry deliveries to Russia

    Please note, we are currently unable to dispatch orders containing jewelry to Russia.

    In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered outside of the Russian Federation.

• When do we deliver?

  • Domestic orders are delivered by UPS from 9am-8pm, Monday to Friday.

    Canadian and International shipments are delivered by DHL 9am-8pm, Monday to Friday.

• Receiving your order

  • U.S. DOMESTIC SHIPMENTS

    We offer two methods of shipment for orders dispatched via UPS.

    You can choose to sign for your order upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.

    Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely.

    When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

    INTERNATIONAL ORDERS

    A signature is required for all international packages delivered by DHL.

• Important information

  • THE OUTNET aims to dispatch your purchases within 48 hours and the shipping timeframe starts from the date of dispatch.

    When placing your order, please make sure your delivery address is correct as we're unable to redirect your shipment once it's on its way to you.

• Insurance

  • All items are insured against theft and accidental damage whilst in transit from THE OUTNET to the shipping address. Once your purchases have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If you have specified a recipient that is not you for delivery purposes (for example as a gift), then you accept that evidence of a signature by them (or at their delivery address) is evidence of delivery. This signature is also evidence of fulfillment of your order by THE OUTNET and transfers the responsibility of your purchased goods to you as it would by signing for them yourself.

• Tracking your order

  • Once your purchases are on their way to you, we'll send you an email with your air waybill number. Registered customers can Sign In to their account on THE OUTNET and follow its progress. If you have shopped but haven't created an account with us yet, register now so you can monitor the status of your order.

• Taxes & Duties

  • Taxes and duties are calculated according to your shipping destination and itemized at the bottom of the Order Summary page.

    If you are shipping within the USA, sales tax will only be charged on orders shipped to New York State and New Jersey. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. THE OUTNET is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

    Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

    We ship to the following countries on a DDP basis:

    Australia	Malaysia
    Austria	Malta
    Bahrain	Monaco
    Belgium	Netherlands
    Brunei	New Zealand
    Brazil	Norway
    Bulgaria	Oman
    Canada	Philippines
    Chile	Poland
    China	Portugal
    Cyprus	Puerto Rico
    Czech Republic	Romania
    Denmark	Qatar
    Egypt	San Marino
    Estonia	Saudi Arabia
    Finland	Singapore
    France	Slovakia
    Germany	Slovenia
    Greece	South Africa
    Hungary	South Korea
    India	Spain
    Ireland	Sweden
    Italy	Switzerland
    Japan	Thailand
    Jordan	United Arab Emirates
    Kuwait	United Kingdom
    Latvia	United States
    Lithuania	Venezuela
    Luxembourg

    When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

    As we're unable to advise on the amount, we'll send you an email before we dispatch your first DDU order. Please look out for this email in your inbox so your purchases are dispatched on time.