Shipping Information

• US DELIVERY TIMES & COSTS

  • Type your postcode in the box below to display the available shipping options and charges for your destination.

    Select a StateAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming
• INTERNATIONAL DELIVERY TIMES & COSTS

  • Select your shipping destination from the list of countries below to display the available options and charges.

    Select destination countryAlbaniaAlgeriaAndorraAnguillaAntigua and BarbudaArgentinaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBermudaBhutanBoliviaBosnia-HerzegovinaBotswanaBrazilBritish Virgin IslandsBruneiBulgariaCambodiaCanadaCape Verde IslandsCayman IslandsChileChinaColombiaComoros IslandsCook IslandsCosta Rica - San JoséCroatiaCyprusCzech RepublicDenmarkDominicaDominican RepublicEcuadorEgyptEl SalvadorEstoniaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuyanaHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKuwaitLaosLatviaLebanonLesothoLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaltaMartiniqueMauritiusMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueNamibiaNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNorwayOmanPanamaPapau New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome + PrincipeSaudi ArabiaSenegalSerbiaSeychellesSingaporeSlovakiaSloveniaSolomon IslandsSouth AfricaSouth KoreaSpainSpain - Canary IslandsSri LankaSurinameSwazilandSwedenSwitzerlandTaiwan ROCTanzaniaThailandTimor LesteTogoTongaTrinidad and TobagoTunisiaTurkeyTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUkraineUnited Arab EmiratesUnited KingdomUnited Kingdom - GuernseyUnited Kingdom - JerseyUnited StatesUruguayVanuatuVenezuelaVietnamYemen
• Important information
  • • Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
    • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
    • Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse
    • We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
• Service Update

  • Shipments to Gaza

    All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

    Shipping restrictions on jewelry deliveries to Russia

    Please note, we are currently unable to dispatch orders containing jewelry to Russia.

    In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered outside of the Russian Federation.

    Delivery to Brazil

    Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs. To speed up the process and avoid any possible delays, please have this information available when our shipping partner, DHL contacts you.

    Canadian delivery costs

    Due to a 4% General Rate Increase (GRI), shipping charges to Canada have now risen and may be subject to change by our shipping partner.

• Receiving your order

  • U.S. DOMESTIC SHIPMENTS

    We offer two methods of shipment for orders dispatched via UPS.

    You can choose to sign for your order upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.

    Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely.

    When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

    INTERNATIONAL ORDERS

    A signature is required for all international packages delivered by DHL.

• Insurance

  • All items are insured against theft and accidental damage whilst in transit from THE OUTNET to the shipping address. Once your purchases have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If you have specified a recipient that is not you for delivery purposes (for example as a gift), then you accept that evidence of a signature by them (or at their delivery address) is evidence of delivery. This signature is also evidence of fulfillment of your order by THE OUTNET and transfers the responsibility of your purchased goods to you as it would by signing for them yourself.

• Tracking your order

  • Once your purchases are on their way to you, we'll send you an email with your air waybill number. Registered customers can Sign In to their account on THE OUTNET and follow its progress. If you have shopped but haven't created an account with us yet, register now so you can monitor the status of your order.

• Taxes & Duties

  • Taxes and duties are calculated according to your shipping destination and itemized at the bottom of the Order Summary page.

    If you are shipping within the USA, sales tax will only be charged on orders shipped to New York State and New Jersey. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. THE OUTNET is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

    Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

    We ship to the following countries on a DDP basis:

    Australia	Malaysia
    Austria	Malta
    Bahrain	Monaco
    Belgium	Netherlands
    Brunei	New Zealand
    Brazil	Norway
    Bulgaria	Oman
    Canada	Philippines
    Chile	Poland
    China	Portugal
    Cyprus	Puerto Rico
    Czech Republic	Romania
    Denmark	Qatar
    Egypt	San Marino
    Estonia	Saudi Arabia
    Finland	Singapore
    France	Slovakia
    Germany	Slovenia
    Greece	South Africa
    Hungary	South Korea
    India	Spain
    Ireland	Sweden
    Italy	Switzerland
    Japan	Thailand
    Jordan	United Arab Emirates
    Kuwait	United Kingdom
    Latvia	United States
    Lithuania	Venezuela
    Luxembourg

    When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

    As we're unable to advise on the amount, we'll send you an email before we dispatch your first DDU order. Please look out for this email in your inbox so your purchases are dispatched on time.