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Terms and conditions

The following TOS and Service and any other rules posted on our Site (collectively the "TOS") constitute an agreement between THE OUTNET and you, the visitor, governing your access and use of all content and functionalities available at the THE OUTNET website and related micro-sites accessed through the URL www.THE OUTNET and related domain names, and any other website or micro-site of THE OUTNET (collectively the "Site").

"THE OUTNET" means THE OUTNET a trading division of Net-A-Porter Ltd, a company registered In England, which has licensed the exclusive use of THE OUTNET to The NET-A-PORTER Group LLC, a New York limited liability company whose principal place of business is at 100 Fifth Avenue, New York, NY 10011; its officers, directors, shareholders, employees, agents, parent, subsidiaries and affiliates.

By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about THE OUTNET's Privacy Policy before you register to use this Site or any of this Site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site

  • Registration
    • To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare.usa@theoutnet.com. We may also change registration requirements from time to time.

      The account password you provide should be unique and kept secure, and you must notify THE OUTNET immediately of any breach of security or unauthorised use of your account. Although THE OUTNET will not be liable for your losses caused by any unauthorized use of your account, you may be liable for THEOUTNET's losses or others due to such unauthorized use.

      Please refer to our Privacy Policy for information about how we use your data.

  • Eligibility to purchase
    • The purchase of merchandise through THE OUTNET is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of New York.

      In order to make purchases through the Site, you will be required to provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

      The Site is available only to individuals who meet THE OUTNET terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to THE OUTNET and who have authorized THE OUTNET to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. THE OUTNET reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

      By making an offer to purchase merchandise, you expressly authorize us to perform credit checks, and where THE OUTNET feels necessary, to transmit or to obtain your credit/debit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and/or to authorize individual purchase transactions.

      Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

      Please refer to our Privacy Policy for further information about how we use your data.

  • Orders
    • THE OUTNET offers products for sale that are in stock and available for dispatch from our distribution center. All orders are sold on a first come, first served basis and are subject to acceptance and availability. Furthermore, items in your shopping basket are not reserved and may be purchased by other customers.

      When participating in Clearance sales customers must complete the check out procedure within the specified timeframes. Please see our Promotions for more information.

  • Pricing policy
    • Prices shown on the site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, sales tax will only be charged on orders within New York State. No other tax or import duty will be applied to orders shipped within the USA.

      All prices and offers remain valid as advertised from time to time. The US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

      If you are buying from outside the US, you will incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your credit/debit card company processes the transaction.

  • Promotions
    • Participation in Clearance sales and promotions is subject to the following terms and conditions:

      Clearance Sales

      • Clerance sales are open to all registered customers.
      • Customers must be registered with the US Site to participate in US Clerance sales.
      • All items are sold on a first come, first served basis and must be purchased before the timer expires.
      • All sales are final.

      Promotion Codes

      Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

  • Refer a friend
    • Participation in THE OUTNET's (a subsidiary of the Net-A-Porter Group Limited) Refer a Friend program is subject to the following Terms and Conditions. By participating in the Refer a Friend program, you indicate that you have read, understand and accept these Terms and Conditions and that you agree to abide and be bound by them.

      • The Refer a Friend program shall begin on 23rd August 2012. If we make materials changes to the Refer a Friend program, we will notify you here
      • To receive the store credit you must be registered with an account on THE OUTNET.COM. If you are not currently registered, you will need to do so before you can receive the store credit.
      • To receive store credit, your friend must not be a current customer of THE OUTNET and must not have already purchased from the OUTNET.
      • The store credit will be credited to your THE OUTNET account after your friend has made their first purchase at THE OUTNET. You will be notified via email once the credit is applied. Their first purchase must be made within 30 days of receiving the Refer a Friend email from you. Purchases made after 30 days will not qualify for store credit.
      • The email address used by your friend for their first purchase must be the same email address to which you sent the Refer a Friend email.
      • Your friend's first purchase can be for any item(s) on the site and does not only apply to the item(s) you sent them via the Refer a Friend email.
      • Your account will be credited with store credit for each friend who makes their first purchase at THE OUTNET. The store credit will only be issued once per friend and for their first purchase only.
      • The store credit will be issued 14 days after their purchase if your friend keeps at least one item ordered from their first purchase. If your friend(s) choose to return all of the items(s) from their first purchase, you will not receive the store credit.
      • Items sent to your friend via any means other than a Refer a Friend email do not qualify for store credit.
      • A qualifying referral can only be made via email, Facebook or Twitter by clicking theicon at the top of the website, from THE OUTNET email newsletter, the 'My Account' page or from your Wish List. Only referrals that you make using the above mentioned methods will qualify for the Refer a Friend store credit reward. Sharing directly from product pages will not constitute a referral under this Refer a Friend program.
      • Items sent to referred friends who are also members of the same household in which you reside, will not qualify for store credit.
      • If your friend receives more than one Refer a Friend email from multiple senders, the store credit will be issued to the last sender only.
      • The value of the store credit will be $30 per friend. Store credit is valid for 12 months from the date of receipt and may only be redeemed on the site that supports your country ?in the U.S., this is THE OUTNET's Americas website www.theoutnet.com/am. The store credit is non-transferable and there is no cash or other alternative available. Store credits that are not redeemed within the 12 month period will be forfeited.
      • By using the Refer a Friend functionality you acknowledge and agree not to use it to send unsolicited commercial messages to people you do not know or send identical (or substantially similar) messages to multiple recipients.
      • Please note THE OUTNET is not liable or responsible for the misuse of the Refer a Friend email functionality. THE OUTNET accepts no responsibility for lost, corrupted, delayed or mis-transmitted Refer a Friend emails. Furthermore, THE OUTNET reserves the right, in its sole discretion, to refuse store credits or withdraw applied store credits and close customer accounts if it considers any registered user of THE OUTNET to have acted inappropriately, dishonestly, fraudulently or to have misused the Refer a Friend program. Sending emails to an alternate email account that belongs to you will be considered fraud.
      • THE OUTNET is not responsible for any typographical or other error in the printing of these Terms and Conditions, any Refer a Friend email, and/or in the administration of THE OUTNET Refer a Friend program.
      • THE OUTNET is not responsible or liable in any manner to any registered user who is unable to accept or use all or any portion of the store credit due to failure to qualify or comply with these Terms and Conditions, or any law, regulation or other rules that apply to acceptance, receipt, or fulfilment or use of the store credit.
      • THE OUTNET reserves the right to cancel, suspend or modify the Refer a Friend program at any time, to substitute a reward of equivalent value for the store credit offered initially and to change the value of the store credit award at any time, where THE OUTNET considers it reasonable and necessary to do so for security, regulatory or other legal or commercial reason. Reasonable notice will be given where possible. In the event there is a discrepancy or inconsistency between disclosures, other statements, or other communications or materials concerning or related to the Refer a Friend program and these Terms and Conditions, these Terms and Conditions shall prevail.
      • THE OUTNET reserves the right to modify these Terms and Conditions at any time. If we make materials changes to the Refer a Friend program, we will notify you here.
      • By participating in the Refer a Friend program, you agree to indemnify, release, discharge and hold harmless THE OUTNET, The Net-A-Porter Group Limited and their associated entities, subsidiaries, affiliates, directors, officers, employees, and agents (the "Releasees") from any and all liability or any claims, costs, injuries, losses, or damages of any kind directly or indirectly arising from or in connection with:
        • - Your registration with THE OUTNET;
        • - our participation in the Refer a Friend program;
        • - The awarding, delivery, acceptance, possession, use, or misuse of any store credit or other award, including without limitation, death and bodily injury;
        • - Any information posted or shared by you;
        • - Any software you use in connection with posting such information in the sub-clause above; or
        • - Any unauthorised disclosure of confidential information by you.
      • IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE ANY AND ALL RIGHTS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA, WHICH PROVIDES AS FOLLOWS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR." You expressly waive and release any right or benefit which you have or may have under Section 1542 of the Civil Code of the State of California, to the full extent that you may waive all such rights and benefits pertaining to the matters released here. In connection with such waiver and relinquishment, you acknowledge that you are aware that you may hereafter discover claims presently unknown or unsuspected, or facts in addition to or different from those which you now know or believe to be true, with respect to the matters released herein; nevertheless, it is your intention through this release to fully and finally and forever settle and release all such matters and claims relative thereto, which do not exist, may exist or heretofore have existed between yourself and the Releasees related to the Refer a Friend program. The release herein given shall be and remain in effect as a full and complete release of such claims and matters notwithstanding the discovery or existence of any such additional or different claims or facts relative thereto.

      • We reserve the right to suspend or terminate your access to this site and/or login details at our sole discretion and without notice. If you fail to abide by these rules you will be sent an email which informs you why you have breached these rules. It will also include a warning that continuing to break the rules may result in action being taken against your account. This action may include your account being placed into temporary or permanent suspension.
      • These Terms and Conditions shall be governed by the laws of England and Wales and will be interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts. Any action arising out of these terms shall be litigated in, and only in, the courts of England and Wales, and all members hereby agree to submit to the exclusive jurisdiction of those courts and further agree that they are a convenient forum for you.
      • Please sent any questions or concerns to: THE OUTNET (a subsidiary of The Net-A-Porter Group Limited) whose registered offices is at 1 The Village Offices, Westfield London Shopping Centre, Ariel Way, London W12 7GF. If you have any concerns about the Refer a Friend program, please get in touch with us at customercare@theoutnet.com. You can also call us on 1-888-968-8638.
  • Shopping iPhone App
    • THE OUTNET's ("we" "us") Shopping App ("App") is made available to you subject to and in accordance with THE OUTNET's general terms and conditions (http://www.theoutnet.com/Help/Terms-and-Conditions?exclude=T) and the iTunes Store terms and conditions (http://www.apple.com/legal/itunes/uk/terms.html), as varied by the following "usage rules" (as provided for in the iTunes Store terms and conditions) ("Usage Rules" and together with the THE OUTNET's general terms and conditions and the iTunes Store terms and conditions, the "Terms"). Any purchases made through or from the App are also subject to the THE OUTNET's general terms and conditions.

      In the event of any conflict or inconsistency between THE OUTNET general terms and conditions, the iTunes Store terms and conditions and these Usage Rules, the following order of precedence shall apply to the extent of any conflict or inconsistency: i) these Usage Rules; ii) THE OUTNET's general terms and conditions; and (iii) the iTunes Store terms and conditions.

      "THE OUTNET" is a trading name of Net-a-Porter Limited, a company registered in England and Wales under registration number 3820604. Our registered address is 1 The Village Offices, Westfield London Shopping Centre, Ariel Way, London W12 7GF. Our VAT number is 743 7967 86. If you have any comments about THE OUTNET, you can email us at customercare.usa@theoutnet.com or phone on 0800 011 4250 from inside the UK or +44 (0)20 3471 4777 from the rest of the world.

      You should read the Terms carefully before you install the App. By installing the App you agree to be bound by the Terms. If you do not agree to the Terms you should not use the App.

      Using the App:

      • You may access the App by installing it on your iPhone and/or iPad (or other device permitted by iTunes) via the iTunes Store. Although the App itself is free, costs to download and use the App may vary so please check with your network operator for current charges before installing the App.
      • To use the App and to be eligible to receive Credit (as defined below), you must be a registered THE OUTNET account holder. If you do not already have an account you can sign up for free at URL http://www.theoutnet.com. You will be prompted to log in to the App using your registered THE OUTNET email address and password.
      • You can use the App to select images of certain THE OUTNET products and group them together to create a collection (a "Collection").
      • You may share a Collection via Facebook, Twitter or by email using the "Share" function on the App. In order to share a Collection on Facebook or Twitter you must have a registered account on these services. In order to share a Collection via email you will need to have set up the email functionality on your iPhone and/or iPad (or other device permitted by iTunes). To share a Collection on Facebook you must grant the necessary permissions to the Facebook application ? you will be prompted to do this the first time you share a Collection using Facebook.
      • The person(s) to whom you send a "Share" email and/or who view your "Share" posting on Facebook and/or Twitter may view your Collection ("Friend") by clicking on the unique URL contained in the relevant email and/or posting (as applicable) ("Unique URL"). If your Friend visits THE OUTNET via this Unique URL and makes an Eligible Purchase (as defined below), you will be eligible to receive THE OUTNET store credit ("Credit").
      • In the event that an Eligible Purchase is made, a Credit will be added to your THE OUTNET account after twenty-one (21) days from the date of your Friend's Eligible Purchase.

      Eligible Purchases:

      A Friend's purchase from www.theoutnet.com of any item will be an Eligible Purchase (whether the item is contained in your Collection or otherwise) provided that the following conditions are met:

      • Your Friend must register for a THE OUTNET account for the first time, at the time of purchase. No Credit shall be granted in relation to purchases by any Friend who is an existing registered user of THE OUTNET prior to this purchase.
      • Your Friend must not be a member of the same household as you.
      • Credit shall only be granted by us in relation to the first THE OUTNET purchase by each Friend.
      • Your Friend must make their purchase within thirty (30) days of the first time they access the Unique URL provided when you share your Collection. Your Friend's purchase must be made using the same device which your Friend used to first access the Unique URL. Purchases made after thirty (30) days of such date or made using a different device will not be eligible for Credit.
      • Your Friend must not return the purchased item within twenty-one (21) days of purchase.
      • It may be the case that multiple Collections are shared with your Friend by other users of the App. Subject always to these Usage Rules, you (and not the other users of the App who have also shared their Collections with Your Friend) will receive a Credit only if we determine that your Collection at your Unique URL was the last Collection accessed by your Friend no more than 30 days prior to them making a purchase on www.theoutnet.com.

      Credit value:

      • We will award Credit in either US Dollars (USD), Euros (EUR) or Pounds Sterling (GBP) depending on which country you select in the App when you install the App (e.g. if you select the United Kingdom then your Credit will be redeemable in Pounds Sterling (GBP)).
      • When Credit is awarded in Euros, the value of the Credit will be twenty Euros (?20) for each Eligible Purchase.
      • When Credit is awarded in Pounds Sterling, the value of the Credit will be twenty Pounds Sterling (£20) for each Eligible Purchase.
      • When Credit is awarded in US Dollars, the value of the Credit will be thirty US Dollars ($30).
      • Credit will remain valid to be redeemed against purchases made on www.theoutnet.com for twelve (12) months from the date we apply the Credit to your THE OUTNET account. Any Credit not used during this time shall no longer be valid for use.
      • The Credit can only be redeemed against your purchases made on www.theoutnet.com. No cash alternatives to Credit are available.

      Editing a Collection created by a Friend

      • As well as creating your own Collections, you may share Collections which you receive from another user, with your Friends.
      • In order for you to become eligible for Credit in relation to a Collection received from another user which you then Share:
        • an Eligible Purchase must be made by a Friend; and
        • you must edit the Collection in some way (e.g. by adding, removing or swapping items) before sharing it with a Friend.
      • If you share a Collection created by another user and you have not edited the Collection, you will not be eligible for a Credit even if the Eligible Purchase is made by one of your Friends.

      General conditions of use

      • You agree not to use the share function of the App to send emails or post to the Twitter or Facebook account of a person you do not know, or to a person you are not sure would be happy to receive such emails or posts. You also agree not to send identical (or substantially similar) messages more than once to the same person and/or Facebook or Twitter page.
      • We may withdraw Credit or access to the App and/or your THE OUTNET account if we reasonably suspect any breach of these Usage Rules or other misuse by you in relation to the App, or any use of the App by you which has an unlawful or fraudulent purpose or effect. We shall (without limitation) consider the following activities to be in breach of these Usage Rules, when carried out with the aim of falsely obtaining Credit:
        • sending a Collection to yourself;
        • sending a Collection to an alternative email account that belongs to you;
        • the submission to us of false information by you or a Friend who makes an Eligible Purchase for which you receive Credit.
      • You agree not to use the App to create or share any content which:
        • contains any material which may be considered defamatory, racist, libelous, harmful to minors or otherwise offensive;
        • contains any material which may be detrimental to people, institutions, religions, a person's privacy or which may expose any person's personal data;
        • infringes any intellectual property rights of any third party;
      • contains any material for improper promotional or advertising use;
      • is otherwise illegal.

      Intellectual Property

      Your use of the App and its content grants no rights to you in relation to any copyright, design right, trade mark or other intellectual property right in the App, any Collection or any other App content. You are permitted to use the App, Collections and any content only as expressly authorized by THE OUTNET and strictly for your own personal use. Without limiting the foregoing, copying and use of the App, any Collection or any other content on any other server, location or for publication, reproduction or redistribution is expressly prohibited.

      Personal Data

      • Please see our Privacy Policy at http://www.theoutnet.com/Help/PrivacyPolicy which contains important information about how we may use your personal data.
        • We may collect Data about you when:
        • you log into the App;
        • you create a Collection;
        • you share a Collection with a friend; or
        • you otherwise disclose your Data to us through use of the App at any point.
        • We may use your Data to:
        • monitor and develop your use of the App in order to improve the App;
        • facilitate the sharing of Collections with Friends;
        • track which Friends or how many Friends you are sharing Collections with;
        • investigate any suspected breach of these Usage Rules made by or otherwise relating to you.

      Our responsibilities to you

      • The App is provided on as "as is" and "as available" basis. This means that we do not make any promises in respect of the App or functions available on or through the App or of the quality, completeness or accuracy of the information published via, or linked from the App (including the Unique URLs). We can accept no responsibility for Collections (including Unique URLs) you choose to share which are lost, delayed, misdirected or undelivered because of technical errors in telecommunications networks, internet access or otherwise. You agree that we may change, suspend, remove or disable access to the App or any Collection at any time without notice to you. Nothing in this paragraph is intended to restrict or exclude your right to receive a reasonable standard of service from us.
      • We accept liability for death and personal injury arising from our negligence. We do not seek to exclude our liability for fraudulent misrepresentation by us. Except for the foregoing, in no case shall we be liable for any loss or damage incurred by any user in connection with the use or inability to use the App where such loss or damage:
        • is not caused by our breach of these Usage Rules or our negligence;
        • is not a reasonably foreseeable result of any such breach (reasonably foreseeable means it could be contemplated by you and us at the time you download the App);
        • results from any breach by you of these Usage Rules;
        • relates to loss of income, business or profits, or any loss of data or corruption of data in connection with your use of the App; or
        • is caused by our failure to meet any of our obligations under these Usage Rules where such failure is due to any cause beyond our reasonable control.
        • These Usage Rules and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
  • Acceptance of your order
    • Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.

      Unless you cancel your order, acceptance of your order and completion of the contract between you and THE OUTNET will be perfected when we dispatch the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in the State of New York, USA and the language of the contract is English.

      We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

      Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or Content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

  • Payment
    • Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to THE OUTNET. Payment will be debited and cleared from your account upon completion of the packing of your order by THE OUTNET. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

      If the issuer of your credit/debit card refuses to authorize payment to THE OUTNET, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

      We take reasonable care to make our Site as secure as we can. All credit/debit card transactions on this site are processed using ChasePaymentech, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered THE OUTNET user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

      To help ensure that your shopping experience is safe, simple and secure THE OUTNET uses Secure Socket Layer (SSL) technology.

      Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

  • Insurance and delivery
    • THE OUTNET insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by THE OUTNET and transfer of responsibility in the same way.

      The signature can be waived for domestic orders dispatched via UPS. When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that THE OUTNET can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. You authorise THE OUTNET to leave the package(s) at the shipping address without obtaining a signature and release and indemnify THE OUTNET from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.

      Please note that the estimated delivery times are to be used as a guide only and commence from the date of dispatch. THE OUTNET is not responsible for any delays caused by destination customs clearance processes.

  • Returns and exchanges
    • THE OUTNET will accept exchanges and returns in all categories with the exception of Clearance events. All Clearance items are Final Sale and cannot be returned or exchanged. We can only exchange for the same item in a different size based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. For details on how to return or exchange an item please refer to our Returns & Exchanges policy (hyperlink to help) for further information. Please note returns for exchanges are free of charge, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. If you selected PayPal when you placed your order, any applicable taxes and duties on your exchange should be paid with your debit or credit card. See costs for Shipping and Returns.

      Our Policy

      Items should be returned new, unused, and with all THE OUTNET and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email customercare.usa@theoutnet.com if any of your purchases have been delivered without a THE OUTNET tag. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Returns that do not have a RMA number may be returned to the customer without granting a refund.

      Exclusions

      All Clearance items are final sale and cannot be returned or exchanged.

      Late Returns

      Please seek to request RMA numbers within 14 days from receipt of your order. We recommend returned item shipments should be post-marked within 14 days from the date you receive your RMA number. Returns outside these timeframes may be accepted at the discretion of THE OUTNET and may only be refunded as a store credit. Please note that RMA numbers requested more than 14 days after receipt of your order will be granted at our discretion.

      Shoes

      All shoes should be tried on a carpeted surface before wear.

      Lingerie & swimwear

      Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer without a refund.

      Faulty goods

      Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund,please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

      Colors

      We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

  • Intellectual property rights
    • You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks, including THE OUTNET and NET A PORTER, and all other intellectual property rights relating to the Content as herein described, including THE OUTNET Software and all HTML and other code contained in this Site, shall remain at all times vested in THE OUTNET and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by THE OUTNET and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

  • Content
    • In addition to the intellectual property rights mentioned above, "Content" is defined as all information such as the "look and feel" of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video, or audio files on this Site. THE OUTNET tries to ensure that the information on this Site is accurate and complete. THE OUTNET does not warrant or represent that THE OUTNET's Content is accurate, error-free or reliable or that your use of THE OUTNET's Content will not infringe rights of third parties. Your use of the Site is at your risk. THE OUTNET does not warrant that the functional aspects of the Site or THE OUTNET's Content will be error free or that this Web Site, THE OUTNET Content or the server that makes it available are free of viruses or other harmful components. If your use of this Site, or THE OUTNET's Content results in the need for servicing or replacing property, material, equipment or data, THE OUTNET is not responsible for those costs. Without limiting the foregoing, everything on the Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. THE OUTNET and its suppliers make no warranties about THE OUTNET's content, software text, downloads, graphics, and links, or about results to be obtained from using the Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. THE OUTNET reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that THE OUTNET is not liable to you or any third party for any such withdrawal.

  • No commercial use
    • This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

  • Your activity
    • You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

      You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Site.

      You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.

  • Third party sites
    • We may include hyperlinks on this Site to other websites or resources operated by parties other than THE OUTNET, including advertisers. THE OUTNET has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

  • General
    • While THE OUTNET will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

      We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

      To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these TOS shall limit your rights as a consumer under the laws of the State of New York.

      You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.

      You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.

  • Indemnification
    • At our request, you agree fully to defend, indemnify and hold harmless THE OUTNET immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these TOS and your use of the Site and the Services.

  • Digitial Millennium Copyright Act
    • If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing:

      • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
      • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
      • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
      • Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
      • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
      • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

      Please contact our Copyright Agent as follows:
      THE OUTNET, The NET-A-PORTER Group LLC
      100 Fifth Avenue, New York, NY 10011
      Attn: Copyright Agent
      Tel: +1 888 9 OUTNET(688638)

  • General Legal Terms
    • (a) Complete Terms: The TOS constitute the whole legal agreement between you and THE OUTNET and govern your use of the Services and completely replace any prior agreements between you and THE OUTNET in relation to the Services. Notwithstanding the foregoing, you understand that THE OUTNET may make changes to the TOS from time to time. When these changes are made, THE OUTNET will make a new copy of the TOS available at www.theoutnet.com. You agree that THE OUTNET is under no obligation to provide you with notices regarding changes to the TOS. You understand that it is your responsibility to check the TOS regularly for changes.

      (b) Modifications to the Services: THE OUTNET is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which THE OUTNET provides may change from time to time without prior notice to you. You further acknowledge and agree that THE OUTNET may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at THE OUTNET's sole discretion, without prior notice to you.

      (c) Confidentiality: You understand that THE OUTNET grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. THE OUTNET reserves the right to revoke these exceptions either generally or in specific cases.

      (d) Liability in the Event of Breach: You agree that you will comply with all of the provisions of the TOS. You understand that you are solely responsible for (and that THE OUTNET has no responsibility to you or to any third party for) any breach of your obligations under the TOS and for the consequences (including any loss or damage which THE OUTNET may suffer) of any such breach.

      (e) Rights Not Waived: You agree that if THE OUTNET does not exercise or enforce any legal right or remedy which is contained in the TOS (or which THE OUTNET has the benefit of under any applicable law), this will not be taken to be a formal waiver of THE OUTNET's rights and that those rights or remedies will still be available to THE OUTNET.

      (f) Severability: If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these TOS is invalid, then that provision will be removed from the TOS without affecting the rest of the TOS. The remaining provisions of the TOS will continue to be valid and enforceable.

      (g) Governing Law: The TOS, and your relationship with THE OUTNET under the TOS, shall be governed by the laws of the State of New York. You and THE OUTNET agree to submit to the exclusive jurisdiction of the State and Federal courts in New York City, New York, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise.

      (h) Violation of TOS: Please report any violations of the TOS by emailing customercare.usa@theoutnet.com.

      (i) Independent Relationship: You and THE OUTNET are independent contractors, and these TOS, including but not limited to submission or distribution of any Content you created, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and THE OUTNET. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set forth in the TOS. Neither party shall in any manner advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liabilities or obligations on behalf of, or in the name of, the other party, unless specifically provided for in the TOS.