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Delivery

  • Your Delivery Options
    • However you're celebrating this festive season, don't forget to check out our delivery deadlines so your gifts arrive on time!
  • Tracking your order
    • Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by Order Status.

      THE OUTNET.COM now also offers On Demand Delivery (ODD) via our shipping partner, DHL. The service allows you to have complete control over your shipment while it is on its way to you, giving you the option to make changes online based on your individual requirements. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched. Simply follow the link provided and choose from a range of options including:

      • Rescheduling your delivery for a nominated day
      • Placing your shipment on hold if you are away from home
      • Arranging to collect your order from a DHL service point

      DHL ODD is now available to customers shopping with us in the following countries:

      AustraliaNorway
      AustriaPakistan
      BelgiumPoland
      Czech RepublicPortugal
      Hong KongSingapore
      IndiaSpain
      IrelandSwitzerland
      ItalyTaiwan
      LuxembourgUnited Kingdom
      MaltaUnited States
      New Zealand
      Netherlands
  • Taxes (VAT)
    • UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations.

  • Duties (DDP & DDU)
    • We ship to most countries on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

      DDP (Delivery Duty Paid) countries:
      Australia Egypt
      Austria Estonia
      Bahrain Finland
      Belgium France
      Brunei Germany
      Bulgaria Norway
      Bulgaria Greece
      Canada Hungary
      Chile India
      China Ireland
      Croatia Italy
      Cyprus Japan
      Czech Republic Jordan
      Denmark Kuwait
      Latvia
      Lithuania
      Luxembourg
      Malaysia
      Malta
      Monaco
      Netherlands
      New Zealand
      Norway
      Oman
      Philippines
      Poland
      Portugal
      Qatar
      Romania
      Saudi Arabia
      Slovakia
      Slovenia
      South Africa
      South Korea
      Spain
      Sweden
      Switzerland
      Taiwan ROC
      Thailand
      Switzerland
      United Arab Emirates
      United Kingdom
      United Kingdom - Jersey
      United States
      Venezuela

      When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. Once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to.

      We'll send you an email before we dispatch your first DDU order to confirm that you agree with these shipping terms. Please check your inbox so your purchases are dispatched on time.

      Some countries will have a custom duties threshold where orders under a certain amount are exempt from taxes and duties. Please contact your local customs bureau to find out if your country has such a threshold.

      DDU (Delivery Duties Unpaid) countries:

      Albania Anguilla Armenia
      Algeria Antigua and Barbuda Aruba
      Andorra Argentina Azerbaijan
      Bahamas Guadeloupe Papua New Guinea
      Bangladesh Guam Paraguay
      Barbados Guatemala Peru
      Belarus Guyana Russia
      Belize Honduras Saint Kitts and Nevis
      Bermuda Hong Kong Saint Lucia
      Bhutan Iceland Saint Vincent and the
      Bolivia Indonesia Grenadines
      Bosnia-Herzegovina Israel Samoa
      Botswana Jamaica San Marino
      Brazil Kazakhstan Sao Tome and Principe
      British Virgin Islands Kenya Senegal
      Cambodia Laos (Lao People's Demo Serbia
      Spain - Canary Islands rep) Seychelles
      Cape Verde Islands Lebanon Solomon Islands
      Cayman Islands Lesotho Sri Lanka
      Colombia Liechtenstein St Barthelemy
      Comoros Islands Macau Suriname
      Cook Islands Macedonia Swaziland
      Costa Rica - San José Madagascar Tanzania
      Dominica Malawi Togo
      Dominican Republic Maldives Tonga
      Timor Leste Martinique Trinidad and Tobago
      Ecuador Mauritius Tunisia
      El Salvador Mexico Turkey
      Falkland Islands Moldova Turks and Caicos Islands
      Faroe Islands Mongolia Tuvalu
      Fiji Montenegro U.S. Virgin Islands
      French Guiana Montserrat Ukraine
      French Polynesia (Tahiti) Morocco United Kingdom - Guernsey
      Gabon Mozambique United Kingdom - Jersey
      Gambia Namibia Uruguay
      Georgia Nepal Vanuatu
      Ghana Netherlands Antilles Vietnam
      Gibraltar New Caledonia
      Greenland Nicaragua
      Grenada Panama
  • Delivery Processing Time
    • Before we can send your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

      Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.

      While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.

      We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.

  • Delivery Insurance
    • You can rest assured that we'll keep your purchases safe until they've reached you - promise! Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.

      If you have specified a recipient that is not you for delivery purposes (for example, as a gift), you accept that a signature by that person (or someone at their delivery address) is evidence of delivery. This signature is also evidence of fulfillment of your order by THE OUTNET and transfers the responsibility of your purchased goods to you.

  • Product Restrictions
    • As THE OUTNET has to follow international trading agreements and regulations, we're unable to dispatch items made of exotic skins outside the EU. Fine jewelry of certain compositions and products made in China are also not allowed to be shipped to some countries.

      When a restricted item is added to your shopping bag, the site will automatically prompt you to remove it if we're unable to ship to the location you've selected. If you still wish to proceed with your order, you will need to have it delivered to a different destination address.

  • Russian Delivery Information
    • We are currently unable to dispatch orders containing jewelry to Russia. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

    • View in English

      ????????? ??????? ???????????? ??? ???????? ????? ????????-???????????? DHL Express ??? ???????? ????????-?????? ??? ??????? ???????????.

      1. ???????, ???????????? ? ????????? ????????:

      ????????-?????????? - DHL Express ??????????? ?? ?????????? ?? ????? ??????: ??? «??? ??????????» ? ??? «??? ????????». DHL Express, ? ????? ?????? ????, ???????????? ?????????? ???????????? ?? ????????????? ????????? ????????-?????? ? ?????????? ?????????? ???????? ? ????????? ???????-??????. ?????????? ????????????? - ??? «??? ????????», ??????????? ?? ????? ? ?? ????????? ?????????? ??? ???? ???????????????? ??? ?????????? ???????? ? ???????????? ? ?????????? ????????????????? ??????????? ?????. ????????-???? ? ?????, ??????????? ? ?????? ?????????? ????????? ?????? ?????? ?????????? ? ?????????????? ??????????? ?????????????? ??????? ??????????? ? ???????????? ????????? ?? ????? www.dhl.ru ? ????? ???????? ??????? ?????? ?? ?????????? ? ???????????? ? ?????????????? ???????????? ????????? ? ??????? ?????????? ?????????? ?/??? ?????????????? ?????????? ???????. ??????????? ? ??????????? ????, ?????? ????????-???????, ?????????? ????????-??????????? ????????-???? ??? ????????. ?????????? ? ?????????? ????, ?????????? ????????-?????, ????????? ?? ???????????? ????????? DHL Express.

      2. ??????? ????????? ???????

      2.1. ????????? ??????? ???????????? ????? ????????? ?????? ? ?????????? ??????? ????????? ? ?????????? ?????????? ???????? ? ????????? ????????-?????? ??????????????? ????, ??????????? ????? ????????????/???????????, ????????-???????????? ? ?????????? ?????????????? (????? - ???????). 2.2. ???????? ??????, ????????????? ??????? ???? ??????? ????? ? ???? «? ???????? ??????? ????????? ??????» ? ?????/???? ??????-???? ??????? ???????????? ????????????? ???????? ?? ????? ??????????? ??? ?????? ?????????? ????????-?????? ????????? ????????? ?????????? ???????? ?? ?????? ????? ? ?? ????? ???? ????? ??? ???????? ???????????????? ???, ??????? ? ???????????.

      2.3. ? ???????????? ? ?????????? ? ?? ????????????????? ????????-?????????? ? ?????????? ????????????? ?????? ????????? ?? ?????????? ????????? ? ????????, ??????????? ??? ?????????? ????????????? ????????? ????????-?????? ? ?????????? ?????????? ???????? ? ????????? ????????-??????, ? ??? ????? ?????????? ??????????, ???????????? ????????????, ?????????? ? ???? ?????????? ??????? ?????, ???? ?????? ???????????????? ??????????, ? ???????? ????? ????????? ? ???????? ? ?????, ?????????????? ?????????? ????????????? ????????????????? ??????????. ????????-?????????? ? ?????????? ????????????? ???????? ? ????????????, ??? ?????????? ??????????, ???????????? ???????????????, ????????????, ?????????? ? ???? ?????????? ??????? ????? (???????), ???? ?????? ???????????????? ?????????? ?? ????? ???????????? ??? ?????????????? ????????-????????????, ?????????? ?????????????? ? ?? ??????????? ??? ??????????? ?????, ???????????? ???? ?????, ?? ??????????? ???????, ??????????????? ?????????????????, ?????????? ? ??, ? ????? ???????, ????? ???????? ?????????? ???? ????? ?????????? ??? ?????????? ????????????? ????????? ????????-?????? ? ?????????? ?????????? ???????? ? ????????? ????????-??????.

      ?????????? ????????????? ? ????????-?????????? ????????? ????????????, ??? ?????????? ?? ?????????? ??????????, ???????????? ???????????????, ????????????, ?????????? ? ???? ?????????? ??????? ????? (???????), ???? ?????? ???????????????? ?????????? ?? ????? ????????? ??? ?????????????? ?????????? ?????????????? ? ????????-???????????? ? ???? ?????, ??? ??? ????????????? ??? ?????????? ????? ???????????? ? ???????????? ? ????????? ????????? ??????? ?/??? ???????????? ??????.

      3. ??????? ???????? ?? ???? DHL Express.

      3.1. ??????????? ? ?????????? ???????? ? ???, ??? ??? ??????????????? ?????? ?? ???? DHL Express ??????????? ??????? ??????? ???????? DHL Express, ???????? ????????? ???????, ?????? ??? ??????????, ??????????? ????: ???????? ? ????????????? ???????? ????? ?? ????? ???? ?????????? ?? ??????? ??????????? ?????? ??? ? ????????? ?????? ???????? ????????. ????? ???????????? ?? ?????? ???????????????, ?????????? ????????????????? (? ?????? ???????? ?????? - ?? ?????? ??????? ????????? ??????), ??????, ?? ??????????? ????? ???????????????. ???????? ??????, ???????????? ? ??????????? ???? ????????? ??????, ???????????? ?????? ? ??? ????. ? ?????? ?????????????? ?????, ??? ?????????? ?????????? ?????????, ????????????? ?????????? ??? ????????????? ??????????????? ? ??????? ???????? ???, ?????? ??????????????? ?? ???????? ??? ?????? ???????? «DHL» ?????????? ??? ????????? ?? ???? ???? ??? ???????? ????? ???????????????? ?? ???? ??????????; ? ????????? ?????? ???? ????????? ? ???????????? «DHL» ? ????? ???? ?????????? ?? ??? ?????????? ??? ?????-???? ??????????????? ????? ????????????????? ? ?????? ????? ??????, ? ?????????? ?? ?????????? ???????? ???????? ?? ??????? ????????? ????? ? ??????????????? ???????????????? ???????? ???????? ???????? ????????????????. ??????????????? «DHL» ????? ????? ????????? ? ?????????????? ????? ??? ???????????.

      ???????????????
      THE OUTNET ???????? ?????? ??????? ?? ???? ?????? ????????? ?? ??????? ?? ???????? ?? ????????? ?????. ? ????????? ??????? ?? ?????? ???????????, ????? ???? ??????????????? ?? ????????? ?????? ????????? ? ??????????.

      ???????? ? ????????? ?????? ? ???????? ???????? ???????? ???????
      «DHL» ?????????? ??? ????????? ?? ???? ???? ??? ???????? ????? ? ???????????? ? ?????????? ??????????? «DHL», ?????? ????? ?????????? ?? ???????? ???????????? ? ?????????? ? ?? ???????? ?????? ?????????? ?????????. «DHL» ?? ????? ?????-???? ??????????????? ?? ????? ????? ??? ??????, ????????????? ????????? ? ????????. ??? ????? ??????????????? ???????? ???????? ???????? ???????, ?????????????? ??????? ??? ?????????? ???????? ??????? ? ??????? ?????? ??? ????????? ????????? ???????? ????? ? ?????? ???????? ? ????????? ?????????. ? ????????? ???????? ???????? ????? ????? ???????????? ?? ???-????? «DHL» (www.dhl.com) ??? ? ?????? ???????????? ???????? «DHL». ??????????? ?? «DHL» ?????????????? «DHL» ?? ????? ??????????????? ?? ?????-???? ????? ? ??????, ????????? ?? ?????????? ?? «DHL» ????????????????. ????????? ??????????????, ?????? ???????, ????????: ?????????? ??????????? ????????????? ??? ????????? ????? ?? ??????????? ??? ??????????????? ???????????, ?????? ??? ?????? ??? ?? ????????, ????? ??????? ??? ??????????????, ????????????? ?????????? ?????, ???? ???? ? ??? ???? ???????? «DHL»; ????? ???????? ??? ??????????? ???, ?? ?????????? ???????????? ??? ???????????? «DHL», ? ??????, ????????????????, ???????????????, ??????? ???????, ?????????? ??????? ??? ???? ??????????? ???; «????-???????? ??????????????» ? ?????????????, ??????, ??????, ??????????, ?????, ??????? ????????, ?????????? ?????????? ????? ??? ???????, ????? ??? ???????? ??????????, ???????????????? ?????????. ????????????? ????????? ? ?????? ????????????? ????????? ?????? ??????????? ???????????, ????? ???????? ????? ?????????? ??? ????????? ????????? ? ??????, ???????? ?? ?????? ???????????, ??????????? ????????? ???????????? ????????? ??? ?????????? ????????? ? ??????????? ?? ?????????????. ? ?????? ????????????? ????????? ????????????? ???????? ??????????? ????? ??????????? ????????? ? ???????? ????????????? ???????? ????????? ?????? (????). ??? ????????? ???????????? ??????????????? «DHL» ?? ????? ???? ??????????? ?????. ??????? ?????????? ???????????????? ??????????? ? ????? ????????? ?????????? ? ???????????? ?? ????, ??????? ??????????? ??????????? ????? ????? ????????????? ???????????? ??????. ?????????? ???????????????? ????? ?????, ??????????? ?? ????????? ???????, ??? ? ????? ? ????, ? ????????? «DHL» ???????? ???????????? ? ????? ?????? ??????????? ????? ? ???????????? ????????????????? ???? ??????, ??? ???? ???????????????? ????????? ???????? ????????? ??????????, ???? ??? ?? ???????????? ???????????? ????????????????. 3.2 ?????? ????? ??????? ???????? ?? ???? DHL Express ???????? ?? ????? www.dhl.ru .

      4. ??????? ?????????? ?????????? ????????

      4.1. ?????????? ?????????????: 4.1.1 ?????? ??????????? ?????????? ?????????????? ????????-?????; 4.1.2.????????? ????????????? ?????????? ? ???? ???????? ??????? ?? ????? ?????????? ???????? (????? ? ???) ??????????? ???????????? ??? ??????????? ?????; 4.1.3. ????????? ????????? ?????? ????????, ??????????????? ?????????? ????????????????? ??????????? ????? ? ?????????? ?????????, ??????????? ??? ?????????? ?????????? ????????, ? ???????? ????, ??????????? ??????????? ???????????? ? ????????? ????????????? ????????-??????. 4.2. ?????????? ????????? ????????????? ??????????? ????????????? ?????? ? ??????????? ???????? ? ?????????, ??????????????? ?????????? ????????????????? ??????????? ????? ? ?????????? ?????????, ??? ????????????? ?????????????? ????????-??????, ? ????? ? ???????????? ? ???????? ??????????? ????????????? ???????????? ?????????????? ?????????. ??? ??????????? ????????? ??? ?????????????? ??????? ?????? ???? ???????????? ?? ??????? 10 (??????) ??????????? ???? ? ??????? ???????? ??????? ?? ????? ?????????? ???????? 4.3. ?????????? ????????? ?????????????? ????????? ??? ????????????, ????????? ? ???????? ??????????? ?? ?????? ????? ?????????? ???????. 4.4.??????????? ? ?????????? ??????????? ??????????? ?????????? ??? ???? ???????? ????????? ?? ?????????? ?????????? ???????? ???????? ??????????? ????????????? ?? ?? ????? ? ????? ?????? ??????????????? ?? ?????????????? ?????? ? ??????????? ?????????? ???????????? ???????? ?????.

      5. ??????????????? ??????

      5.1. ?????????? ????? ??????????????? ?? ???????? ???????, ?????????? ?? ??????????? ????????????? ?????????? ????????? ????????? ?????????? ?????? ? ????? ? ??????????????? ??????????? ???????? ?/??? ????????????? ?????????? ? ??????????, ? ??? ?????, ?????????????? ??????????? ??????? ???????????????? ?????????? ? ????? ?? ????????????, ??????????, ???? ?????????????, ???????? ?? ??????????? ??????????????, ? ????? ???????????????? ?????????????? ??????????? ????????? ?????????? ? ??????????, ? ? ???? ?????? ?????????? ????????? ?????????? ??????????? ????????????? ????? ????? ??????? ?? ????????? ?????????? ?????. 5.2. ?????????? ????????????? ?? ????? ??????????????? ?? ????????? ??????, ? ????? ???? ????????? ? ?????????????? ?????? ??????????, ???? ???? ????? ?????? ???????????? ??? ???? ?????????? ????????????? ??? ? ??? ?????????, ??? ??? ?? ??? ?????? ?? ??? ????? ? ???. 5.3. ??????? ????????????? ?? ??????????????? ?? ????????? ??? ?????? ???????????? ???????????? ?? ?????????? ????????, ???? ??? ??????? ?????????? ????????????? ????????????? ????, ? ???? ??? ?????????????? ??????????????? ???????? ?? ?????????? ??????? ????????.

      6. ?????? ? ?????? ????? ?? ?????????? ?????????? ????????:

      6.1. ????????? ????? ???????????? ? ???????????? ? ???????? ??????????? ????????????? ?? ???? ??????????? ?????, ??????? ????? ?????????? ? ???? ????????, ?????????? ?????????? ?????????????? ??? ???????? ????? ?? ?????????? ????????. 6.2. ?????? ??????????? ????????????? ?????? ???? ???????? ???????????. 6.3. ?????????? ????????????? ????????? ?? ????? ????? ?? ???? ?????????? ?????????? ????? ?????? ?????????? ?? ??????? ????????? ?????????? ?????????????? ?????? ?????? ?????, ????????? ?????????? ?? ?????????? ????????.

      7. ????? ?????????

      7.1. ? ?????? ????????? ?????? ??????? ?/??? ????????, ??????? ???????????, ??? ????? ????????? ???????, ??????????? ?? ???? ????????? ????????, ?????????? ? ?. 2.2.

      DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")

      These Terms & Conditions are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

      1. Terms used herein:

      Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. Shipper means a legal entity, normally an online store that handed Express Shipments over to the Express Carrier for delivery. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

      2. T&C Subject Matter

      2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement"). 2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box "I accept terms and conditions of the Public Offer," as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper's website.

      2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation. Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

      Express-carrier and Customs Broker confirm that they would not store or by any means use the information acquired during completing their obligations according to the T&C unless such use is needed for fulfilment of the obligations and/or otherwise is stated by law.

      3. DHL Express Network Terms and Conditions of Carriage

      3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below: Deliveries and Undeliverables Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. Inspection DHL has the right to open and inspect Shipments without notice.

      Liability
      THE OUTNET insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

      Delayed Shipments and Money-Back Guarantee
      DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment's transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. Circumstances Beyond DHL's Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; "Force Majeure", e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for shipment loss or damage. Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 3.2 Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

      4. Customs Operations Terms & Conditions

      4.1. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. 4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker's request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

      5. Liability of the Parties

      5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. 5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

      6. Service Fees and Payment for Customs Operations:

      6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 6.2. The Consignee must pay for the Customs Broker's services. 6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.

      7. General Provisions

      7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

  • INTERNATIONAL DELIVERY UPDATES
    • Shipping to China

      We are currently unable to dispatch orders containing jewelry to China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

      As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

      Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

      From the rest of the world:
      North China - 86 10 67806680
      East China - 86 21 55514777
      South China - 86 20 86669288


      Brazil

      Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

      Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.


      GCC Countries

      A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:

      Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
      Bahrain - your Civil Population Registration (CPR or ID Card)
      Qatar - your Qatar Identification Number (QID)


      Mexico

      If your order contains footwear, you must hire a licensed broker to clear customs.


      Shipments to Gaza

      All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.


      Russia

      The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

      We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.


      South Korea

      All South Korean postcodes must now be 5 digits.

      To avoid any possible delays, make sure your postcode is entered correctly when placing your order.

      Find out more.


      Turkey

      For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:

      • TR ID number (if you are a Turkish citizen)
      • VAT number (for deliveries to a company address)
      • Passport number (non-residents)

      DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.