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Delivery

  • YOUR DELIVERY OPTIONS
    • However you're celebrating this festive season, don't forget to check out our delivery deadlines so your gifts arrive on time!
  • Signing for your purchase
    • US

      We offer two methods of shipment for orders dispatched via UPS.

      You can choose to sign for your order upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.

      Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely.

      When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

      International Orders

      A signature is required for all international packages delivered by DHL.

  • Possible Additional Delivery Duties
    • Taxes and duties are calculated according to your shipping destination and will be itemized at the bottom of the Order Summary page.

      Canada

      If you have purchased an item labelled "Made in the USA" and your chosen shipping destination is Canada, we will refund the duties for this piece. Simply contact Customer Care with your order number to arrange this for you once your delivery has arrived.

      USA

      Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped to the following states: Alabama, Arkansas, Colorado, Connecticut, Georgia, Idaho, Kansas, Maine, Michigan, Nebraska, Virginia, Washington, Nevada, New York State and New Jersey.

      THE OUTNET is not required to and does not collect sales or use tax in any other states, however your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by THE OUTNET and pay use tax on those purchases unless exempt under local State law.

  • Duties (DDP & DDU)
    • We ship to most countries on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

      DDP (Delivery Duty Paid) countries:
      Australia Egypt
      Austria Estonia
      Bahrain Finland
      Belgium France
      Brunei Germany
      Bulgaria Norway
      Bulgaria Greece
      Canada Hungary
      Chile India
      China Ireland
      Croatia Italy
      Cyprus Japan
      Czech Republic Jordan
      Denmark Kuwait
      Latvia
      Lithuania
      Luxembourg
      Malaysia
      Malta
      Monaco
      Netherlands
      New Zealand
      Norway
      Oman
      Philippines
      Poland
      Portugal
      Qatar
      Romania
      Saudi Arabia
      Slovakia
      Slovenia
      South Africa
      South Korea
      Spain
      Sweden
      Switzerland
      Taiwan ROC
      Thailand
      Switzerland
      United Arab Emirates
      United Kingdom
      United States
      Venezuela

      Some countries will have a custom duties threshold where orders under a certain amount are exempt from taxes and duties. Please contact your local customs bureau to find out if your country has such a threshold.

      When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

      We'll send you an email before we dispatch your first DDU order to confirm that you agree with these shipping terms. Please look out for this email in your inbox so your purchases are dispatched on time.

      DDU (Delivery Duties Unpaid) countries:

      Albania Comoros Islands Iceland
      Algeria Cook Islands Indonesia
      Andorra Costa Rica - San José Israel
      Anguilla Dominica Jamaica
      Antigua and Barbuda Dominican Republic Kazakhstan
      Argentina Timor Leste Kenya
      Armenia Ecuador Laos (Lao People's Demo
      Aruba El Salvador rep)
      Azerbaijan Falkland Islands Lebanon
      Bahamas Faroe Islands Lesotho
      Bangladesh Fiji Liechtenstein
      Barbados French Guiana Macau
      Belarus French Polynesia (Tahiti) Macedonia
      Belize Gabon Madagascar
      Bermuda Gambia Malawi
      Bhutan Georgia Maldives
      Bolivia Ghana Martinique
      Bosnia-Herzegovina Gibraltar Mauritius
      Botswana Greenland Mexico
      Brazil Grenada Moldova
      British Virgin Islands Guadeloupe Mongolia
      Cambodia Guam Montenegro
      Spain - Canary Islands Guatemala Montserrat
      Cape Verde Islands Guyana Morocco
      Cayman Islands Hong Kong Namibia
      Nepal San Marino Trinidad and Tobago
      Netherlands Antilles Sao Tome and Principe Tunisia
      New Caledonia Senegal Turkey
      Nicaragua Serbia Turks and Caicos Islands
      Faroe Islands Mongolia Tuvalu
      Panama Solomon Islands U.S. Virgin Islands
      Peru St Barthelemy Ukraine
      Paraguay Sri Lanka United Kingdom - Guernsey
      Peru St Barthelemy United Kingdom - Jersey
      Russia Suriname Uruguay
      Saint Kitts and Nevis Swaziland Vanuatu
      Saint Lucia Tanzania Vietnam
      Saint Vincent and the Togo
      Grenadines Tongo
      Samoa
  • Delivery Processing Time
    • Before we can send your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

      Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.

      Our timeframes should be used as an estimate and we are not responsible for any customs clearance delays at your destination.

      We work closely with our shipping partner to minimize the potential impact of delays to our international customers.

  • Delivery Insurance
    • You can rest assured that we'll keep your purchases safe until they've reached you - promise! Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.

      If you have specified a recipient that is not you for delivery purposes (for example, as a gift), you accept that a signature by that person (or someone at their delivery address) is evidence of delivery. This signature is also evidence of fulfillment of your order by THE OUTNET and transfers the responsibility of your purchased goods to you.

  • Product Restrictions
    • As THE OUTNET has to follow international trading agreements and regulations, we're unable to dispatch items made of exotic skins outside the EU. Fine jewelry of certain compositions and products made in China are also not allowed to be shipped to some countries.

      When a restricted item is added to your shopping bag, the site will automatically prompt you to remove it if we're unable to ship to the location you've selected. If you still wish to proceed with your order, you will need to have it delivered to a different destination address.

  • Russian Delivery Information
    • We are currently unable to dispatch orders containing jewelry to Russia. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

    • View in English

      ????????? ??????? ???????????? ??? ???????? ????? ????????-???????????? DHL Express ??? ???????? ????????-?????? ??? ??????? ???????????.

      1. ???????, ???????????? ? ????????? ????????:

      ????????-?????????? - DHL Express ??????????? ?? ?????????? ?? ????? ??????: ??? «??? ??????????» ? ??? «??? ????????». DHL Express, ? ????? ?????? ????, ???????????? ?????????? ???????????? ?? ????????????? ????????? ????????-?????? ? ?????????? ?????????? ???????? ? ????????? ???????-??????. ?????????? ????????????? - ??? «??? ????????», ??????????? ?? ????? ? ?? ????????? ?????????? ??? ???? ???????????????? ??? ?????????? ???????? ? ???????????? ? ?????????? ????????????????? ??????????? ?????. ????????-???? ? ?????, ??????????? ? ?????? ?????????? ????????? ?????? ?????? ?????????? ? ?????????????? ??????????? ?????????????? ??????? ??????????? ? ???????????? ????????? ?? ????? www.dhl.ru ? ????? ???????? ??????? ?????? ?? ?????????? ? ???????????? ? ?????????????? ???????????? ????????? ? ??????? ?????????? ?????????? ?/??? ?????????????? ?????????? ???????. ??????????? ? ??????????? ????, ?????? ????????-???????, ?????????? ????????-??????????? ????????-???? ??? ????????. ?????????? ? ?????????? ????, ?????????? ????????-?????, ????????? ?? ???????????? ????????? DHL Express.

      2. ??????? ????????? ???????

      2.1. ????????? ??????? ???????????? ????? ????????? ?????? ? ?????????? ??????? ????????? ? ?????????? ?????????? ???????? ? ????????? ????????-?????? ??????????????? ????, ??????????? ????? ????????????/???????????, ????????-???????????? ? ?????????? ?????????????? (????? - ???????). 2.2. ???????? ??????, ????????????? ??????? ???? ??????? ????? ? ???? «? ???????? ??????? ????????? ??????» ? ?????/???? ??????-???? ??????? ???????????? ????????????? ???????? ?? ????? ??????????? ??? ?????? ?????????? ????????-?????? ????????? ????????? ?????????? ???????? ?? ?????? ????? ? ?? ????? ???? ????? ??? ???????? ???????????????? ???, ??????? ? ???????????.

      2.3. ? ???????????? ? ?????????? ? ?? ????????????????? ????????-?????????? ? ?????????? ????????????? ?????? ????????? ?? ?????????? ????????? ? ????????, ??????????? ??? ?????????? ????????????? ????????? ????????-?????? ? ?????????? ?????????? ???????? ? ????????? ????????-??????, ? ??? ????? ?????????? ??????????, ???????????? ????????????, ?????????? ? ???? ?????????? ??????? ?????, ???? ?????? ???????????????? ??????????, ? ???????? ????? ????????? ? ???????? ? ?????, ?????????????? ?????????? ????????????? ????????????????? ??????????. ????????-?????????? ? ?????????? ????????????? ???????? ? ????????????, ??? ?????????? ??????????, ???????????? ???????????????, ????????????, ?????????? ? ???? ?????????? ??????? ????? (???????), ???? ?????? ???????????????? ?????????? ?? ????? ???????????? ??? ?????????????? ????????-????????????, ?????????? ?????????????? ? ?? ??????????? ??? ??????????? ?????, ???????????? ???? ?????, ?? ??????????? ???????, ??????????????? ?????????????????, ?????????? ? ??, ? ????? ???????, ????? ???????? ?????????? ???? ????? ?????????? ??? ?????????? ????????????? ????????? ????????-?????? ? ?????????? ?????????? ???????? ? ????????? ????????-??????.

      ?????????? ????????????? ? ????????-?????????? ????????? ????????????, ??? ?????????? ?? ?????????? ??????????, ???????????? ???????????????, ????????????, ?????????? ? ???? ?????????? ??????? ????? (???????), ???? ?????? ???????????????? ?????????? ?? ????? ????????? ??? ?????????????? ?????????? ?????????????? ? ????????-???????????? ? ???? ?????, ??? ??? ????????????? ??? ?????????? ????? ???????????? ? ???????????? ? ????????? ????????? ??????? ?/??? ???????????? ??????.

      3. ??????? ???????? ?? ???? DHL Express.

      3.1. ??????????? ? ?????????? ???????? ? ???, ??? ??? ??????????????? ?????? ?? ???? DHL Express ??????????? ??????? ??????? ???????? DHL Express, ???????? ????????? ???????, ?????? ??? ??????????, ??????????? ????: ???????? ? ????????????? ???????? ????? ?? ????? ???? ?????????? ?? ??????? ??????????? ?????? ??? ? ????????? ?????? ???????? ????????. ????? ???????????? ?? ?????? ???????????????, ?????????? ????????????????? (? ?????? ???????? ?????? - ?? ?????? ??????? ????????? ??????), ??????, ?? ??????????? ????? ???????????????. ???????? ??????, ???????????? ? ??????????? ???? ????????? ??????, ???????????? ?????? ? ??? ????. ? ?????? ?????????????? ?????, ??? ?????????? ?????????? ?????????, ????????????? ?????????? ??? ????????????? ??????????????? ? ??????? ???????? ???, ?????? ??????????????? ?? ???????? ??? ?????? ???????? «DHL» ?????????? ??? ????????? ?? ???? ???? ??? ???????? ????? ???????????????? ?? ???? ??????????; ? ????????? ?????? ???? ????????? ? ???????????? «DHL» ? ????? ???? ?????????? ?? ??? ?????????? ??? ?????-???? ??????????????? ????? ????????????????? ? ?????? ????? ??????, ? ?????????? ?? ?????????? ???????? ???????? ?? ??????? ????????? ????? ? ??????????????? ???????????????? ???????? ???????? ???????? ????????????????. ??????????????? «DHL» ????? ????? ????????? ? ?????????????? ????? ??? ???????????.

      ???????????????
      THE OUTNET ???????? ?????? ??????? ?? ???? ?????? ????????? ?? ??????? ?? ???????? ?? ????????? ?????. ? ????????? ??????? ?? ?????? ???????????, ????? ???? ??????????????? ?? ????????? ?????? ????????? ? ??????????.

      ???????? ? ????????? ?????? ? ???????? ???????? ???????? ???????
      «DHL» ?????????? ??? ????????? ?? ???? ???? ??? ???????? ????? ? ???????????? ? ?????????? ??????????? «DHL», ?????? ????? ?????????? ?? ???????? ???????????? ? ?????????? ? ?? ???????? ?????? ?????????? ?????????. «DHL» ?? ????? ?????-???? ??????????????? ?? ????? ????? ??? ??????, ????????????? ????????? ? ????????. ??? ????? ??????????????? ???????? ???????? ???????? ???????, ?????????????? ??????? ??? ?????????? ???????? ??????? ? ??????? ?????? ??? ????????? ????????? ???????? ????? ? ?????? ???????? ? ????????? ?????????. ? ????????? ???????? ???????? ????? ????? ???????????? ?? ???-????? «DHL» (www.dhl.com) ??? ? ?????? ???????????? ???????? «DHL». ??????????? ?? «DHL» ?????????????? «DHL» ?? ????? ??????????????? ?? ?????-???? ????? ? ??????, ????????? ?? ?????????? ?? «DHL» ????????????????. ????????? ??????????????, ?????? ???????, ????????: ?????????? ??????????? ????????????? ??? ????????? ????? ?? ??????????? ??? ??????????????? ???????????, ?????? ??? ?????? ??? ?? ????????, ????? ??????? ??? ??????????????, ????????????? ?????????? ?????, ???? ???? ? ??? ???? ???????? «DHL»; ????? ???????? ??? ??????????? ???, ?? ?????????? ???????????? ??? ???????????? «DHL», ? ??????, ????????????????, ???????????????, ??????? ???????, ?????????? ??????? ??? ???? ??????????? ???; «????-???????? ??????????????» ? ?????????????, ??????, ??????, ??????????, ?????, ??????? ????????, ?????????? ?????????? ????? ??? ???????, ????? ??? ???????? ??????????, ???????????????? ?????????. ????????????? ????????? ? ?????? ????????????? ????????? ?????? ??????????? ???????????, ????? ???????? ????? ?????????? ??? ????????? ????????? ? ??????, ???????? ?? ?????? ???????????, ??????????? ????????? ???????????? ????????? ??? ?????????? ????????? ? ??????????? ?? ?????????????. ? ?????? ????????????? ????????? ????????????? ???????? ??????????? ????? ??????????? ????????? ? ???????? ????????????? ???????? ????????? ?????? (????). ??? ????????? ???????????? ??????????????? «DHL» ?? ????? ???? ??????????? ?????. ??????? ?????????? ???????????????? ??????????? ? ????? ????????? ?????????? ? ???????????? ?? ????, ??????? ??????????? ??????????? ????? ????? ????????????? ???????????? ??????. ?????????? ???????????????? ????? ?????, ??????????? ?? ????????? ???????, ??? ? ????? ? ????, ? ????????? «DHL» ???????? ???????????? ? ????? ?????? ??????????? ????? ? ???????????? ????????????????? ???? ??????, ??? ???? ???????????????? ????????? ???????? ????????? ??????????, ???? ??? ?? ???????????? ???????????? ????????????????. 3.2 ?????? ????? ??????? ???????? ?? ???? DHL Express ???????? ?? ????? www.dhl.ru .

      4. ??????? ?????????? ?????????? ????????

      4.1. ?????????? ?????????????: 4.1.1 ?????? ??????????? ?????????? ?????????????? ????????-?????; 4.1.2.????????? ????????????? ?????????? ? ???? ???????? ??????? ?? ????? ?????????? ???????? (????? ? ???) ??????????? ???????????? ??? ??????????? ?????; 4.1.3. ????????? ????????? ?????? ????????, ??????????????? ?????????? ????????????????? ??????????? ????? ? ?????????? ?????????, ??????????? ??? ?????????? ?????????? ????????, ? ???????? ????, ??????????? ??????????? ???????????? ? ????????? ????????????? ????????-??????. 4.2. ?????????? ????????? ????????????? ??????????? ????????????? ?????? ? ??????????? ???????? ? ?????????, ??????????????? ?????????? ????????????????? ??????????? ????? ? ?????????? ?????????, ??? ????????????? ?????????????? ????????-??????, ? ????? ? ???????????? ? ???????? ??????????? ????????????? ???????????? ?????????????? ?????????. ??? ??????????? ????????? ??? ?????????????? ??????? ?????? ???? ???????????? ?? ??????? 10 (??????) ??????????? ???? ? ??????? ???????? ??????? ?? ????? ?????????? ???????? 4.3. ?????????? ????????? ?????????????? ????????? ??? ????????????, ????????? ? ???????? ??????????? ?? ?????? ????? ?????????? ???????. 4.4.??????????? ? ?????????? ??????????? ??????????? ?????????? ??? ???? ???????? ????????? ?? ?????????? ?????????? ???????? ???????? ??????????? ????????????? ?? ?? ????? ? ????? ?????? ??????????????? ?? ?????????????? ?????? ? ??????????? ?????????? ???????????? ???????? ?????.

      5. ??????????????? ??????

      5.1. ?????????? ????? ??????????????? ?? ???????? ???????, ?????????? ?? ??????????? ????????????? ?????????? ????????? ????????? ?????????? ?????? ? ????? ? ??????????????? ??????????? ???????? ?/??? ????????????? ?????????? ? ??????????, ? ??? ?????, ?????????????? ??????????? ??????? ???????????????? ?????????? ? ????? ?? ????????????, ??????????, ???? ?????????????, ???????? ?? ??????????? ??????????????, ? ????? ???????????????? ?????????????? ??????????? ????????? ?????????? ? ??????????, ? ? ???? ?????? ?????????? ????????? ?????????? ??????????? ????????????? ????? ????? ??????? ?? ????????? ?????????? ?????. 5.2. ?????????? ????????????? ?? ????? ??????????????? ?? ????????? ??????, ? ????? ???? ????????? ? ?????????????? ?????? ??????????, ???? ???? ????? ?????? ???????????? ??? ???? ?????????? ????????????? ??? ? ??? ?????????, ??? ??? ?? ??? ?????? ?? ??? ????? ? ???. 5.3. ??????? ????????????? ?? ??????????????? ?? ????????? ??? ?????? ???????????? ???????????? ?? ?????????? ????????, ???? ??? ??????? ?????????? ????????????? ????????????? ????, ? ???? ??? ?????????????? ??????????????? ???????? ?? ?????????? ??????? ????????.

      6. ?????? ? ?????? ????? ?? ?????????? ?????????? ????????:

      6.1. ????????? ????? ???????????? ? ???????????? ? ???????? ??????????? ????????????? ?? ???? ??????????? ?????, ??????? ????? ?????????? ? ???? ????????, ?????????? ?????????? ?????????????? ??? ???????? ????? ?? ?????????? ????????. 6.2. ?????? ??????????? ????????????? ?????? ???? ???????? ???????????. 6.3. ?????????? ????????????? ????????? ?? ????? ????? ?? ???? ?????????? ?????????? ????? ?????? ?????????? ?? ??????? ????????? ?????????? ?????????????? ?????? ?????? ?????, ????????? ?????????? ?? ?????????? ????????.

      7. ????? ?????????

      7.1. ? ?????? ????????? ?????? ??????? ?/??? ????????, ??????? ???????????, ??? ????? ????????? ???????, ??????????? ?? ???? ????????? ????????, ?????????? ? ?. 2.2.

      DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")

      These Terms & Conditions are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

      1. Terms used herein:

      Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. Shipper means a legal entity, normally an online store that handed Express Shipments over to the Express Carrier for delivery. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

      2. T&C Subject Matter

      2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement"). 2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box "I accept terms and conditions of the Public Offer," as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper's website.

      2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation. Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

      Express-carrier and Customs Broker confirm that they would not store or by any means use the information acquired during completing their obligations according to the T&C unless such use is needed for fulfilment of the obligations and/or otherwise is stated by law.

      3. DHL Express Network Terms and Conditions of Carriage

      3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below: Deliveries and Undeliverables Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. Inspection DHL has the right to open and inspect Shipments without notice.

      Liability
      THE OUTNET insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

      Delayed Shipments and Money-Back Guarantee
      DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment's transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. Circumstances Beyond DHL's Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; "Force Majeure", e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for shipment loss or damage. Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 3.2 Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

      4. Customs Operations Terms & Conditions

      4.1. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. 4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker's request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

      5. Liability of the Parties

      5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. 5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

      6. Service Fees and Payment for Customs Operations:

      6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 6.2. The Consignee must pay for the Customs Broker's services. 6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.

      7. General Provisions

      7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

  • INTERNATIONAL DELIVERY UPDATES
    • Canada

      Due to a 4% General Rate Increase (GRI), shipping charges to Canada have now risen and may be subject to change by our shipping partner.

      Shipping to China

      We are currently unable to dispatch orders containing jewelry to China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

      As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

      Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

      From the rest of the world:
      North China - 86 10 67806680
      East China - 86 21 55514777
      South China - 86 20 86669288


      Brazil

      Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

      Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.


      GCC Countries

      A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:

      Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
      Bahrain - your Civil Population Registration (CPR or ID Card)
      Qatar - your Qatar Identification Number (QID)


      Mexico

      If your order contains footwear, you must hire a licensed broker to clear customs.


      Russia

      The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

      We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.


      Shipments to Gaza

      All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address


      Turkey

      For orders over 75 EUR, you will need to provide one of the following pieces of information:

      • TR ID number (if you are a Turkish citizen)
      • VAT number (for deliveries to a company address)
      • Passport number (non-residents)

      DHL will contact you for this information once your order arrives in Turkey, and your details will be stored for future shipments.