Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.     If you aren’t registered on THE OUTNET, select ‘Track your order’ at the top of the page, enter your email address and order number, and follow the steps provided.

Our delivery options and costs may vary. View what's currently available at checkout.

Please note, depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.

You will be notified at checkout if your order or part of your order is coming from Italy as it may affect the delivery options available to you. 

We aim to send your order within 48 hours (excluding weekends) once we’ve accepted it. During Clearance and busier times, it can take slightly longer. Stay tuned for an email as soon as it has left us with tracking details.

For customs purposes, you might be contacted by your local courier company (DHL) via phone or SMS prior to the delivery of your order from THE OUTNET. If required by local customs, you will be asked to verify your identity by providing your ID number and validity date found on your government issued identity card. If you do not have a government issued identity card, you may also provide your passport number and expiry date as a suitable verification method.

Due to international trading agreements and regulations, we're unable to send the following items to some destinations:

• exotic skins
• fine jewelry of certain compositions

A message will be displayed on the product page if we're unable to ship this style to your location. 

You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.