Help and Information
Help and Information
Your Delivery Options
Our delivery options and costs may vary. View what's currently available at checkout.
We aim to send your order within 48 hours (excluding weekends) once we’ve accepted it. During Clearance and busier times, it can take slightly longer. Stay tuned for an email as soon as it has left us with tracking details.
Taxes and Duties
Taxes and duties are calculated according to your shipping destination.
We ship to you on a Delivery Duty Paid (DDP) basis, which means that all relevant import taxes and duties will be included in the final purchase price at checkout.
Due to international trading agreements and regulations, we're unable to send the following items to some destinations:
- exotic skins
- fine jewelry of certain compositions
A message will be displayed on the product page if we're unable to ship this style to your location.
Tracking Your Order
Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.
If you aren’t registered on THE OUTNET, select ‘Track your order’ at the top of the page, enter your email address and order number, and follow the steps provided.
DHL ON DEMAND DELIVERY
Our shipping partner gives you the option to manage your delivery whilst it’s on its way to you. Simply visit the DHL On Demand Delivery (ODD) site, select your location, enter the waybill number found in your dispatch email, and choose from the following options:
- Reschedule your delivery for a nominated day
- Place your shipment on hold
- Leave your order in a safe place or with a neighbor
- Arrange to collect your purchase from a DHL service point
If you entered your mobile phone number at checkout, you’ll also receive an SMS once your order has left us with a link to the site.
Signing For Your Purchase
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.
As we’re unable to ship to freight forwarding addresses or PO Boxes, including Aramex, make sure you select a residential or business address for delivery.