Hero Desktop


Hero Desktop


Hero Desktop


How To Exchange Or Return

If your purchase is not quite what you're looking for, you've got 28 days from when you receive your order to have your items sent back to us for an exchange or refund.


Sign into your account, go to ‘Your Orders’ and select ‘Create an Exchange or Return’ on the order you’d like to return.


If you aren’t registered on THE OUTNET, you can arrange a return here. Then, simply enter your email address and order number and follow the steps.


Arrange for DHL to collect your return. You can do this in the following ways:

  • ONLINE: Click here and enter your 10 digit waybill number located under the barcode of your pre-paid return label that starts 'WAYBILL XX XXXX XXXX'. Review your details and select a convenient day and time
  • PHONE: Call 920003450 and quote our account number 969459677
  • DROP-OFF: Take your parcel to your nearest DHL drop-off service point. Find out more


Remove any original shipping labels and attach the pre-paid return label which was sent with your order to the outside of the box. Keep your parcel open so that the contents can be checked on collection, and then seal it for the courier to return to us.

If you'd like to track your return on the courier's site whilst it's on its way back, make a note of the tracking number on the label.

Make sure that all the items you wish to return from your order arrive back with us together in one parcel, so we can process your exchange or refund as quickly as possible.


Once we’ve received and completed your exchange or refund, we'll send you an email to update you.

We aim to process your return within 3 working days of receiving your order. However, during busier periods it may take slightly longer.


To ensure your return is covered by our complimentary returns policy, please send it back from the same destination it was delivered to. Should you choose to send your purchase back from an alternate location, and use a different courier:

  • You’ll be responsible for any additional charges
  • Your return may be delayed if held at customs
  • We’ll be unable to issue a refund if your purchase isn’t sent back to us at the original location

Alternate Return Methods

We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return your order by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:

YNAP ME General Trading LLC 

c/o DHL Express Logistics Center 

PO BOX 6252 

Meydan Road 

Nad Al Sheba 


United Arab Emirates 

Please note that we will not accept liability for goods that are not returned via our shipping partners.

Receiving a Refund

Refunds will be credited to the payment method used to place the order and will exclude the initial delivery cost.

Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:

  • Credit Card: Our bank will credit your account within 10 working days of receipt of your items
  • PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent

For Cash on Delivery purchases, please ensure you have a bank account and that it is registered in the same country that the order was placed. Should you not have a bank account, we will be unable to complete your refund. A wire transfer can take 30 working days to be issued, however, different card providers may take longer to complete this.

Our Policy

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and THE OUTNET and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags. The Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or as an alternative, may reduce the amount of any applicable refund or exchange accordingly

For example, the Vendor may make a reduction in the following circumstances: 

  • the product(s) have been used, worn, damaged or washed;
  • the designer tag and/or protective seal attached to the product(s) have been tampered with, removed or not returned. Please note that THE OUTNET tag constitutes an integral part of each product; and/or 
  • you have not returned any packaging which is considered an integral part of a product (such as the dust bag).

You will be informed if the Vendor proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense.


Your return should be sent back to us within 28 days. Returns received outside of this timeframe will only be accepted at our discretion.


All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.


Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are marked and will be sent back to the customer.


Technology products must be returned in the original packaging.


Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.


We make every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets and mobile devices may vary, we can’t guarantee that your screen's display of a color will be completely accurate.


We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

Need help?

Don't hesitate to get in touch! We're available 24 hours a day, seven days a week.

Email: customercare.me@theoutnet.com

Call us on: 8008449217