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Help

Hero Desktop

Help

Your Delivery Options

Our delivery options and costs may vary. View what's currently available at checkout.

    We aim to send your order within 48 hours (excluding weekends) once we’ve accepted it. During Clearance and busier times, it can take slightly longer. Stay tuned for an email as soon as it has left us with tracking details.

    Taxes and Duties

    Duties aren't applicable for Australian orders under 1000 AUD.

    Goods and Services Tax (GST) will be displayed at checkout. The total you pay when placing your order includes all duties and tax owed to Customs. Please note, you won’t be charged any further costs when your delivery arrives. 

    Please also be aware that, due to the way we deliver to Australia and for Australian Customs purposes, customers are named as the importer on record. As part of this, THE OUTNET is required to supply the Australian Border Force with a customer’s Customs Client Identifier or “CCID”. If you don't have a CCID, then Australian Border Force will set one up on your behalf.

    Product Restrictions

    Due to international trading agreements and regulations, we're unable to send the following items to some destinations:

    • exotic skins
    • fine jewelry of certain compositions

    A message will be displayed on the product page if we're unable to ship this style to your location. 

    Tracking Your Order

    Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.

    If you aren’t registered on THE OUTNET, select ‘Track your order’ at the top of the page, enter your email address and order number, and follow the steps provided.

    Signing For Your Purchase

    You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.

    PO Boxes

    As we’re unable to ship to freight forwarding addresses or PO Boxes, including Aramex, make sure you select a residential or business address for delivery.

    Need help?

    Don't hesitate to get in touch! We're available 24 hours a day, seven days a week.

    Email: customercare@theoutnet.com

    Call us on: 1 800 729 187