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THE OUTNET is brought to you by the team behind the award-winning designer fashion site NET-A-PORTER. Thanks to our favorite designer partners, we are able to provide previous-season fashion from 350+ brands at up to 75% off.

With new arrivals every Monday, Tuesday, Thursday and Friday Chloé, Tory Burch, Isabel Marant and more, plus exclusive designer collaborations and our in-house label, Iris & Ink, THE OUTNET is your go-to style destination.

DELIVERY

  • Your Delivery Options

    Enter your postcode to see the options available.

  • Tracking Your Order

    Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting View orders.

    Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:

    • Rescheduling your delivery for a nominated day
    • Placing your shipment on hold if you are away from home
    • Arranging to collect your order from a DHL service point

    To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.

  • Taxes (VAT)

    UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations.

  • Duties (DDP & DDU)

    We ship to most countries on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

    DDP (Delivery Duty Paid) countries:

    AustraliaEgypt
    AustriaEstonia
    BahrainFinland
    BelgiumFrance
    BruneiGermany
    BulgariaNorway
    CanadaGreece
    ChileHungary
    ChinaIndia
    CroatiaIreland
    CyprusItaly
    Czech RepublicJapan
    DenmarkJordan
    LatviaKuwait
    Lithuania
    Luxembourg
    Malaysia
    Malta
    Monaco
    Netherlands
    New Zealand
    Norway
    Oman
    Philippines
    Poland
    Portugal
    Qatar
    Romania
    Saudi Arabia
    Slovakia
    Slovenia
    South Africa
    South Korea
    Spain
    Sweden
    Switzerland
    Taiwan ROC
    Thailand
    Switzerland
    United Arab Emirates
    United Kingdom
    United Kingdom - Jersey
    United States
    Venezuela

    When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. Once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to.

    We'll send you an email before we dispatch your first DDU order to confirm that you agree with these shipping terms. Please check your inbox so your purchases are dispatched on time.

    Some countries will have a custom duties threshold where orders under a certain amount are exempt from taxes and duties. Please contact your local customs bureau to find out if your country has such a threshold.

    DDU (Delivery Duties Unpaid) countries:

    AlbaniaAnguillaArmenia
    AlgeriaAntigua and BarbudaAruba
    AndorraArgentinaAzerbaijan
    BahamasGuadeloupePapua New Guinea
    BangladeshGuamParaguay
    BarbadosGuatemalaPeru
    BelarusGuyanaRussia
    BelizeHondurasSaint Kitts and Nevis
    BermudaHong KongSaint Lucia
    BhutanIcelandSaint Vincent and the
    BoliviaIndonesiaGrenadines
    Bosnia-HerzegovinaIsraelSamoa
    BotswanaJamaicaSan Marino
    BrazilKazakhstanSao Tome and Principe
    British Virgin IslandsKenyaSenegal
    Cambodia Laos (Lao People's DemoSerbia
    Spain - Canary Islandsrep)Seychelles
    Cape Verde IslandsLebanonSolomon Islands
    Cayman IslandsLesothoSri Lanka
    ColombiaLiechtensteinSt Barthelemy
    Comoros IslandsMacauSuriname
    Cook IslandsMacedoniaSwaziland
    Costa Rica - San JoséMadagascarTanzania
    DominicaMalawiTogo
    Dominican RepublicMaldivesTonga
    Timor LesteMartiniqueTrinidad and Tobago
    EcuadorMauritiusTunisia
    El SalvadorMexicoTurkey
    Falkland IslandsMoldovaTurks and Caicos Islands
    Faroe IslandsMongoliaTuvalu
    FijiMontenegroU.S. Virgin Islands
    French GuianaMontserratUkraine
    French Polynesia (Tahiti)MoroccoUnited Kingdom - Guernsey
    GabonMozambiqueUnited Kingdom - Jersey
    GambiaNamibiaUruguay
    GeorgiaNepalVanuatu
    GhanaNetherlands AntillesVietnam
    GibraltarNew Caledonia
    GreenlandNicaragua
    GrenadaPanama
  • Delivery Processing Time

    Before we can send your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

    Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.

    While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.

    We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.

  • Delivery Insurance

    You can rest assured that we'll keep your purchases safe until they've reached you - promise! Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.

    If you have specified a recipient that is not you for delivery purposes (for example, as a gift), you accept that a signature by that person (or someone at their delivery address) is evidence of delivery. This signature is also evidence of fulfillment of your order by THE OUTNET and transfers the responsibility of your purchased goods to you.

  • Product Restrictions

    As THE OUTNET has to follow international trading agreements and regulations, we're unable to dispatch items made of exotic skins outside the EU. Fine jewelry of certain compositions and products made in China are also not allowed to be shipped to some countries.

    When a restricted item is added to your shopping bag, the site will automatically prompt you to remove it if we're unable to ship to the location you've selected. If you still wish to proceed with your order, you will need to have it delivered to a different destination address.

  • Russian Delivery Information

    We are currently unable to dispatch orders containing jewelry to Russia. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

    View in English

    Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

    1. Термины, используемые в настоящих Условиях:
    Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: ЗАО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов. Таможенный представитель - ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза. Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени. Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки. Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

    2. Предмет настоящих Условий
    2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор). 2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.

    2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.

    Таможенный Представитель и Экспресс-перевозчик настоящим подтверждают, что полученная от Получателя информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будут храниться или использоваться Таможенным представителем и Экспресс-перевозчиком в иных целях, чем это предусмотрено для выполнения своих обязанностей в соответствии с настоящей публичной офертой и/или требованиями закона.

    3. Условия доставки по сети DHL Express.
    3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже: Доставка и невозможность доставки Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю. Инспектирование «DHL» имеет право вскрывать и инспектировать Грузы без

    Ответственность
    THE OUTNET страхует каждую покупку на весь период перевозки до момента ее доставки на указанный адрес. О получении товаров мы просим расписаться, после чего ответственность за купленные товары переходит к Получателю.

    Задержка в перевозке Грузов и Гарантии возврата денежных средств «DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке. Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL». Независящие от «DHL» обстоятельства «DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты. Международные конвенции В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза. Маршрут следования Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты. Применимое законодательство Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству. 3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

    4. Условия совершения таможенных операций
    4.1. Таможенный представитель: 4.1.1 вправе производить таможенное декларирование Экспресс-груза; 4.1.2.обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи; 4.1.3. обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов. 4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы. Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения 4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу. 4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.

    5. Ответственность Сторон
    5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета. 5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них. 5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

    6. Тарифы и оплата услуг по совершению таможенных операций:
    6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору. 6.2. Услуги Таможенного представителя должны быть оплачены Получателем. 6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

    7. Общие положения
    7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

    DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")

    These Terms & Conditions are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

    1. Terms used herein:Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. Shipper means a legal entity, normally an online store that handed Express Shipments over to the Express Carrier for delivery. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

    2. T&C Subject Matter
    2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement"). 2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box "I accept terms and conditions of the Public Offer," as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper's website.

    2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation. Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

    Express-carrier and Customs Broker confirm that they would not store or by any means use the information acquired during completing their obligations according to the T&C unless such use is needed for fulfilment of the obligations and/or otherwise is stated by law.

    3. DHL Express Network Terms and Conditions of Carriage
    3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below: Deliveries and Undeliverables Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. Inspection DHL has the right to open and inspect Shipments without notice.

    Liability
    THE OUTNET insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

    Delayed Shipments and Money-Back Guarantee
    DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment's transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. Circumstances Beyond DHL's Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; "Force Majeure", e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for shipment loss or damage. Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 3.2 Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

    4. Customs Operations Terms & Conditions
    4.1. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. 4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker's request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

    5. Liability of the Parties
    5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. 5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

    6. Service Fees and Payment for Customs Operations:
    6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 6.2. The Consignee must pay for the Customs Broker's services. 6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.

    7. General Provisions
    7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

  • International Delivery Updates

    Shipping to China

    We are currently unable to dispatch orders containing jewelry to China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

    As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

    Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

    From the rest of the world:
    North China - 86 10 67806680
    East China - 86 21 55514777
    South China - 86 20 86669288

    Brazil

    Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

    Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

    GCC Countries

    A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:

    Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
    Bahrain - your Civil Population Registration (CPR or ID Card)
    Qatar - your Qatar Identification Number (QID)

    Mexico

    If your order contains footwear, you must hire a licensed broker to clear customs.

    Shipments to Gaza

    All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

    Russia

    The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

    We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.

    South Korea

    All South Korean postcodes must now be 5 digits.

    To avoid any possible delays, make sure your postcode is entered correctly when placing your order.

    Find out more.

    Turkey

    For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:

    • TR ID number (if you are a Turkish citizen)
    • VAT number (for deliveries to a company address)
    • Passport number (non-residents)

    DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.

EXCHANGES AND RETURNS

  • How to exchange an item

    If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for an exchange or refund. Follow these steps:

    • Sign into your account, go to View orders and select the order number containing the items you would like to exchange or return.
    • Click CREATE EXCHANGE/ RETURN and follow the steps.
    • Check the box to agree with our Returns Policy. We will then send you an email with all of the information you need.
    • Call DHL to book a free collection. Visit dhl.com and select your country to find the telephone number you need. THE OUTNET Premier customers will be contacted within 48 hours to arrange a collection.
    • If you are based in the EU and would like to return your purchase under the ICACR’s, view our Terms and Conditions for further information.

  • Alternate Return Methods

    We recommend that you return items to us via DHL or THE OUTNET Premier Service so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:

    THE OUTNET,
    Unit 4,
    Old Parkbury Lane
    Colney Street
    St Albans
    Hertfordshire
    AL2 2DZ

    Please note that we will not accept liability for goods that are not returned via DHL or THE OUTNET Premier service.

  • Tracking Your Exchange

    For returns with DHL, you can track the status of your return while it's on its way back to us, using the return air waybill number.

    • Once your items have reached us, we'll send you a notification email. Keep in mind that it can take up to 48 hours between the parcel being signed for and your confirmation email being sent.
    • Your return purchase will be checked within 24 hours and as soon as accepted, we will start taking care of your exchange.
    • It usually takes us up to around 48 hours for us to get your new purchase sent out to you. Once they've been dispatched, you'll receive a confirmation email with your new DHL tracking number.

    You can follow the progress of your exchange by going to Tracking Your Order in My Account.

  • Exchange Charges For Non-EU Countries

    Our exchange service is free! However, if you are based outside the EU you will need to pay taxes and duties on the new item.

  • Tracking You Refund

    For returns with DHL, you can track the status of your return while it's on its way back to us, using the return air waybill number.

    • Once your items have reached us, we'll send you a notification email. Keep in mind that it can take up to 48 hours between the parcel being signed for and your confirmation email being sent.
    • Your return purchase will be checked within 24 hours and as soon as accepted, we will be in contact again to let you know that we've issued your refund. Different payment providers have different processing times and refunds can take up to 10 working days to show in your account.

    To keep in mind

    • Your refund will exclude the delivery cost. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable.
    • When requesting a refund, you can select your original payment method or a Store Credit refund. Store Credit is valid for 12 months and will automatically be deducted at checkout the next time you place an order.
  • Late Returns

    Your return should be sent back to us within 28 days. Returns received outside this timeframe will be accepted at the discretion of THE OUTNET and if so, may only be refunded as Store Credit.

  • Our Returns Policy

    Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

    Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

    Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.

    SHOES
    All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

    LINGERIE AND SWIMWEAR
    Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer

    TECHNOLOGY
    Technology products must be returned in the original packaging.

    PORTER MAGAZINE
    Issues of PORTER magazine purchased from THE OUTNET cannot be returned or exchanged for refund or store credit.

    FAULTY GOODS
    Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

    If your item is faulty when you receive it, you can return it for a refund. Simply request your return and send the faulty goods back to us within 30 days of the day you received them.

    COLORS
    We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.

    REPEAT RETURNS
    We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

  • Australian Duty Refund

    Upon returning, you can receive a store credit refund equivalent to the value of any Australian customs duties you have paid.

    This applies to returns of all orders:

    • over 1000 AUD (before customs duties and taxes are added)
    • placed on or after October 1st, 2015

    Your store credit will be added to your account at THE OUTNET within 14 days of receiving your return.

    This applies to items on which customs duties have been paid to an Australian customs authority. The offer is not valid on items purchased during Clearance, Weekend Shop-In sales or other promotions. THE OUTNET reserves the right to further adjust this offer.

PAYMENT AND SITE SECURITY

  • Payment Methods

    THE OUTNET accepts Visa, MasterCard, American Express, Maestro and JCB cards.

    You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to log in and review the amount shown before clicking PAY NOW. Once this transaction is complete, you will then return to THE OUTNET.

  • Payment Security

    All transactions on this website are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment.

    To give you even more confidence when shopping online with THE OUTNET, MasterCard® 3D SecureTM protects your account from unauthorized use.

    To use this service, you must first register with the bank or card issuer. To find out more, visit the MasterCard® 3D Secure website.

    Once you have registered and created your own password with your card issuer, you will be automatically prompted at checkout to provide this each time you make a purchase. This means that even if someone knows your debit card number, they can't complete a purchase without your password.

  • Securely Saving Your Card Details

    To make shopping even quicker, we will store your credit card details if you are a registered customer. The next time you spot a coveted piece, you can fly through checkout without having to re-enter all your details!

    Only the last four digits of the card will be displayed so that you know which of your cards you are using. You can also delete any of your card details at any time in the Saved Payment Details section when signed into your account.

    For increased security, if you change or add a new address you will be asked to re-enter your card details.

  • Website Security

    Your details are always kept safe and secure with THE OUTNET. We use Secure Socket Layer (SSL) technology which encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

    You will also notice that the URL at the top of the browser begins with 'https:' instead of the normal 'http:' which means that you are in secure mode.

    THE OUTNET is registered with Cybertrust as an authentic site. This ensures that your information is kept private when transferring between your web browser and our web server.

SIZE HELP

The size and fit of a garment can vary amongst designers. To help you choose the most suitable size, we provide the following information on every product page:

  • A link to our Size Conversion Chart to help you convert international sizes
  • A Details & Fit section with further information on the fit of the item, the material of the garment, and whether it runs small, true or large to size
  • A Product Measurement chart so you can compare the sizes with your own measurements

If you need more help, call or email our Customer Care team who are on stand-by to provide expert advice.

Also, don't forget that it's completely free to exchange items for a different size within the EU. See our Exchanges and Returns section for more information.

ORDERS

  • It's Easy To Place An Order
    • Check the location shown on the top left corner of the site to make sure you are shopping from the correct country
    • Use the JUST IN, CLOTHING, BAGS, SHOES and ACCESSORIES links to help you find what you are looking for. You can also shop by browsing our WHAT TO WEAR section or search for your favorite designer alphabetically in our DESIGNER A-Z
    • After you've found a must-have, simply select your size and click the ADD TO BAG button
    • When you're ready to check out, click on the SHOPPING BAG link at the top of the page. Use the REMOVE button to delete items you've changed your mind about, or move them to your WISH LIST to purchase later
    • Click on CHECKOUT to complete your order
    • Either sign in with your registered email address or continue to checkout without an account
    • Enter your shipping and payment details, then click PURCHASE NOW
    • We'll immediately send you an order confirmation email with your purchase details
    • Payment will be deducted when your shipment is on its way and you will receive an email confirming your tracking information
  • View The Correct Pricing

    To make sure you are viewing prices with the correct taxes and duties, check that the location shown on the top left corner of the site corresponds with your shipping destination.

    Before you enter any credit card details, you can view an itemized breakdown of the costs on the payment page.

  • Shipping Address For First Time Orders

    The first time you place an order on THE OUTNET, it must be shipped to your billing or corporate work address. This is so we can verify your details independently and protect our customers from improper use of their details.

    To avoid any potential delays to your order, please make sure:

    • The billing address matches the address on your card statement
    • The cardholder's name is written as it appears on the card
    • Your contact details are accurate so we can get in touch with you if necessary
  • Tracking Your Order

    Our delivery time starts from the moment an order is placed and includes a 48-hour period where your items will be processed and dispatched.

    Once your purchases are on their way to you, we'll send you an email with your air waybill number. Registered customers can sign in to their account on THE OUTNET and follow its progress anytime. You can also track your delivery through dhl.com.

  • Cancelling An Order

    Submitted an order too quickly or changed your mind? Simply call Customer Care as soon as possible and we'll fix it for you!

  • Amending Or Combining An Order

    Accidentally ordered the wrong size of an item? No problem! If you need to change the size or remove an item from an order, or edit your name, billing or shipping details, just give Customer Care a call as soon as possible so we can fix this before the order is dispatched.

    If you've placed multiple orders and get in touch with us right away, we can also cancel any existing orders, and assist you with placing a new order with all of the items together!

GIFT CARDS

Please note, Gift Cards are valid for six months from date of purchase.

PURCHASING A GIFT CARD
Looking to treat your friends or family? A gift card from THE OUTNET is the answer! Simply go to the GIFTS link on our site and select Gift cards to place your order.

RECEIVING A GIFT CARD
Our Gift Cards are delivered straight to the recipient's inbox and are available to purchase in British Pounds (GBP) or Euros (EUR).

HOW TO SPEND YOUR GIFT CARD
Sign into your account, select My Account and under My Gift Credit enter your voucher code. Alternatively, you can submit the Gift Card code on the payment page when making your purchase. Once activated, your gift credit will be automatically applied as payment on your next order.

RETURNS
All returned items paid for with a Gift Card will be refunded as Store Credit to your account at THE OUTNET to use on future purchases. If you return an item that was partially paid for with a Gift Card and another payment method, you will be refunded back in the same way, with the applicable delivery cost deducted from your Store Credit.

Please note, Gift Cards and Store Credits are non-transferable and cannot be exchanged or returned for cash.

For more information refer to our Terms and Conditions.

CLEARANCE AND PROMOTIONS

  • Clearance Sales

    From time to time, we hold Clearance sales. To be informed when these sales take place, create an account if you are not already registered.

    • Customers must be registered on the International Site to shop Clearance.
    • All items are sold on a first come, first served basis.
  • Additional Discount Promotions

    We run occasional free shipping promotions and Weekend Shop-In sales, which start on Friday morning at 9am (GMT) and run for 72 hours.

    During these sales we offer additional discounts on selected items on top of our existing reductions.

    Sign up for our email updates to always be in the loop about our exclusive promotions and events.

    Promotions cannot be used in conjunction with any other discount offers.

    Please note that some items in the £100 sale are priced at £100.01 and are incorrectly displayed as £101 on product list pages.

FREQUENTLY ASKED QUESTIONS

  • How Do I Make A Purchase?

    Found a must-have piece on THE OUTNET?

    • Snap it up fast! Select the size you require and click 'ADD TO BAG'.
    • Make sure you are shopping from the correct country. To do this, check the location shown on the top left corner of the website.
    • Continue shopping and add items to your shopping bag or go to 'CHECKOUT'.
    • Review the products in your shopping bag and then enter your shipping and payment details.
    • Once you are ready to proceed, click 'PURCHASE NOW'.
    • We'll send you an order confirmation email detailing your purchases
    • Payment will be deducted when your shipment is on its way to you.

    Customer Care is here to help! If you need assistance placing an order or tracking the progress of your package, call 0800 011 4250 (UK) or +44 330 022 4250 (from a mobile or internationally) 24 hours a day, seven days a week

  • Do I Need To Set Up An Account To Place An Order?

    Having an account on THE OUTNET is not essential, but it allows you to:

    • Track your orders and review all your previous purchases.
    • Organize your exchanges and returns directly from your account.
    • Shop without re-entering your address or card details.
    • Add sold out items and products you love to your Wish List.
    • Manage your address book and email settings.
    • Be the first to know about upcoming sales and promotions.

    Register now to make the most of all these fabulous benefits or enter a password once you have placed an order to complete your account registration.

  • I've Forgotten My Password - What Do I Do?

    To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page on THE OUTNET or click here to change it. We'll then send you an email so you can create a new password and start shopping again.

  • How Do I Know That The Products You Sell Are Authentic?

    Every fabulous item we sell on THE OUTNET is 100% authentic as we are an authorized online stockist for all the designers we carry.

    Your purchase will be dispatched in its original designer packaging (including all tags and dust bag, if applicable).

  • What Size Should I Choose?

    All products on THE OUTNET follow the international sizing scheme set by the designer. To help you convert your size, you can view the 'SIZE CHARTS' link on the product page. You can also compare the actual dimensions of each size by clicking on the 'PRODUCT MEASUREMENTS' link.

    Plus, you can find lots of detailed product information in the 'Details & Fit' tab on every product page.

    For a little more help, you can call Customer Care on 0800 011 4250 (UK) or +44 330 022 4250 (from a mobile or internationally) or email customercare@theoutnet.com 24 hours a day, seven days a week.

  • How Do I Know If An Item Is In Stock?

    If an item is available to purchase, you will be able to select your size and add it to your shopping bag.

    Products on THE OUTNET are snapped up quickly and can still be bought by another customer even if the item is in your shopping bag. If you have found a piece you love, we recommend you place your order promptly so you don't miss out.

  • What Payment Methods Do You Accept And Is My Payment Secure?

    We accept Visa, MasterCard, American Express, Maestro and JCB cards.

    You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to THE OUTNET.

    All payments are processed through a secure checkout system provided by Datacash Ltd.

    If you'd prefer to place an order by telephone, you can call Customer Care on 0800 011 4250 (UK) or +44 330 022 4250 (from a mobile or internationally) 24 hours a day, seven days a week.

  • Do You Ship To Post Office Boxes And Freight Forwarding Addresses?

    We’re unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We don’t deliver to forwarding addresses, including Aramex addresses.

  • Why Are My Card Details Saved?

    To make shopping at THE OUTNET even quicker, registered customers card details are safely stored so you don't need to re-enter them every time you place an order.

    Your full card details are not displayed and are only used when transactions are initiated by you. To delete your card details or pay with an alternative card, simply uncheck the box 'Remember my payment details for my next purchase' on the payment page.

  • How Do I Change My Personal Information?

    To amend your details, simply 'Sign In' to your account at THE OUTNET and edit your personal information through 'Your Account' section.

  • Is My Personal Information Kept Private?

    Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, view our Privacy Policy.

    When you register at THE OUTNET, we need to know your name, mailing address and email address. To process your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

    Only you or a Customer Care member (with your permission) may access your personal data from the website to help you place an order or update your account.

    Please note, we may contact you about our fabulous new products and services via email. If you would prefer not to receive this information, you can edit your email preferences in 'Your Account' or email unsubscribe@theoutnet.com.

  • Why Are Shipping Restrictions Applied To Some Items?

    As THE OUTNET has to follow international trading agreements and regulations, we're unable to dispatch items made of exotic skins outside the EU. Fine jewelry of certain compositions and products made in China are also not allowed to be shipped to some countries.

    When a restricted item is added to your shopping bag, the website will prompt you to remove it if we're unable to ship to the location you've selected. If you still wish to proceed with your order, we suggest you have it delivered to a different destination address. In the case of exotic skins, this would need to be within the EU.

  • How Do I Change Currency?

    To change currency, simply click on the country shown on the top left corner of the website and select your location from the list of shipping destinations or click here.

    Orders shipped to Europe are charged in Euros and all other destinations are billed in British Pounds.

  • Why Did The Price Change When I Entered My Shipping Address?

    The prices shown on our website are displayed for shipping within the United Kingdom. Once you have entered your delivery address, the correct unit price will be applied to the destination provided.

    Before you enter any credit card details, you can always view an itemized breakdown of the costs on the payment page.

    Not all items on THE OUTNET will have a suggested retail price affected by the delivery location. However, where this does apply, prices will always be competitive with local prices in your chosen shipping destination.

  • What Packaging Will My Order Be Delivered In?

    Your purchases will be wrapped in tissue with signature THE OUTNET stickers and placed inside a brown box to protect them until they reach you.

  • Why Do I Need To Sign For My Order?

    As the items sold on THE OUTNET are of a high value, we want to make sure that your purchases arrive safely and securely. To receive your order, please ensure that someone is available to sign for your delivery during the hours of 9am-5.30pm Monday to Friday.

  • Can I Add Items To An Existing Order Or Combine My Orders?

    We're unable to add items to an existing order or combine shipments. If you would prefer to receive all your purchases in one delivery, please contact Customer Care to cancel your existing order(s) and we'll help you place a new order.

    Call 0800 011 4250 (UK) or +44 330 022 4250 (from a mobile or internationally) 24 hours a day, seven days a week.

  • What Is The Difference Between DDU And DDP?

    Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.

    Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

  • When Will My Order Be Delivered And How Do I Track It?

    Our delivery time starts from the moment an order is placed and include a 48 hour period where your items will be processed and dispatched by our warehouse.

    Once your purchases are on their way to you, we'll send you an email with your air waybill number. Registered customers can 'Sign In' to their account on THE OUTNET and follow its progress. If you have shopped but haven't created an account with us yet, register now so you can monitor the status of your order.

  • How Do I Exchange Or Return Items?

    If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for an exchange or refund. Follow these steps:

    • Sign into your account, go to View orders and select the order number containing the items you would like to exchange or return.
    • Click CREATE EXCHANGE/ RETURN and follow the steps.
    • Check the box to agree with our Returns Policy. We will then send you an email with all of the information you need.
    • Call DHL to book a free collection. Visit dhl.com and select your country to find the telephone number you need. THE OUTNET Premier customers will be contacted within 48 hours to arrange a collection.
    • If you are based in the EU and would like to return your purchase under the ICACR’s, view our Terms and Conditions for further information.
  • Do I Have To Use DHL To Send Back My Return?

    We recommend that items are returned to us via DHL so that they are protected and insured during transit. However, you can return the goods by any secure means. Please email Customer Care if you are using an alternative returns option.

    Our returns address is:

    THE OUTNET.COM
    Unit 4, Old Parkbury Lane,
    Colney Street,
    St Albans, Hertfordshire,
    AL2 2DZ,
    United Kingdom

    Please note that we may not accept liability for goods that are not returned via DHL.

  • Will I Be Refunded The Full Value Of My Order?

    Your refund will exclude the initial delivery cost. When requesting a refund, you can select your original payment method or store credit. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable.

  • Does THE OUTNET Host Promotions?

    We run occasional free shipping promotions and Weekend Shop-In sales, which start on Friday morning (BST) and run for 72 hours.

    During these sales we offer additional discounts on selected items on top of our already fabulous reductions.

CONTACT US

  • Our Customer Care Team

    Don't hesitate to get in touch! We're here to help 24 hours a day, seven days a week. Not sure what we can help you with? Our areas of expertise include:

    • Size and fit advice
    • Detailed product information
    • Placing an order
    • Tracking the progress of your order
    • Delivery questions
    • Exchanging or returning an item

    Email: customercare@theoutnet.com

    Call us:

    Internationally+44 330 022 4250 (*)

    *Calls from outside the UK will be charged at international rates

    Free of Charge:
    UK:0800 011 4250
    Australia:1 800 729 187
    Germany:0800 723 7580 (**)
    France:0805 103 020 (**)
    (**) free using a landline
    May incur a domestic rate:
    Hong Kong:+852-5808-1383
    Russia:8-499-3466832
    Canada:647-503-4045
    Switzerland:044-580-4312
    Singapore:6622 0822
    Greece:21-1198-3884
    Netherlands:020-703-8104
    Ireland:01-447-5199
    China:400 120 5997

    Please note all calls may be recorded for training purposes.

  • The Outnet Premier Service Team

    For customers based in London, THE OUTNET Premier Service Team is at your service from the moment an order is placed until your items arrive at your door.

    Email: premier@theoutnet.com

    Call 0800 044 5710 or 0330 022 5710 from a mobile, 8am-9pm weekdays and 9am-5pm weekends.

  • Other Teams

    Press: press@theoutnet.com

    Advertising: advertising@theoutnet.com

    Affiliates: affiliates@theoutnet.com

    Careers: Interested in working at THE OUTNET? Visit our Careers section for information on current vacancies and how to apply.

CONTACT US

  • Our Customer Care Team

    Don't hesitate to get in touch! We're here to help 24 hours a day, seven days a week. Not sure what we can help you with? Our areas of expertise include:

    • Size and fit advice
    • Detailed product information
    • Placing an order
    • Tracking the progress of your order
    • Delivery questions
    • Exchanging or returning an item

    Email: customercare@theoutnet.com

    Call us:

    Internationally+44 330 022 4250 (*)

    *Calls from outside the UK will be charged at international rates

    Free of Charge:
    UK:0800 011 4250
    Australia:1 800 729 187
    Germany:0800 723 7580 (**)
    France:0805 103 020 (**)
    (**) free using a landline
    May incur a domestic rate:
    Hong Kong:+852-5808-1383
    Russia:8-499-3466832
    Canada:647-503-4045
    Switzerland:044-580-4312
    Singapore:6622 0822
    Greece:21-1198-3884
    Netherlands:020-703-8104
    Ireland:01-447-5199
    China:400 120 5997

    Please note all calls may be recorded for training purposes.

CONTACT US

  • The Outnet Premier Service Team

    For customers based in London, THE OUTNET Premier Service Team is at your service from the moment an order is placed until your items arrive at your door.

    Email: premier@theoutnet.com

    Call 0800 044 5710 or 0330 022 5710 from a mobile, 8am-9pm weekdays and 9am-5pm weekends.

CONTACT US

ABOUT US

Introducing THE OUTNET - the most fashionable fashion outlet!

Since its launch in April 2009 by THE NET-A-PORTER GROUP, THE OUTNET.COM has established itself as the go-to destination for the global style-conscious shopper. THE OUTNET stocks an unparalleled selection of previous-season designer fashion from 350+ brands at up to 75% off, including Chloé, Tory Burch, Isabel Marant and more, as well as exclusive collaborations with high-profile designer labels and its own in-house label, Iris & Ink. New arrivals land on site every Monday, Tuesday and Thursday.

THE OUTNET is now part of YOOX NET-A-PORTER GROUP, following the merger of YOOX Group and THE NET-A-PORTER GROUP in October 2015.

AUTHENTICITY
THE OUTNET is an authorized online stockist for all the designers we carry. You can be sure that everything we sell is 100% authentic.

WHAT TO WEAR
Seeking style inspiration? Look no further than our What to Wear section, with outfit solutions for every occasion and our edit of the season's biggest trends. Plus, subscribe to our emails for a regular hit of style inspiration direct to your inbox. And when you've decided what you wanted, remember to create a Wish List to keep track of everything you're coveting and to receive alerts about back-in-stock pieces.

CUSTOMER CARE
We know that fashion isn't always easy, so our Customer Care team is available 24/7 for styling advice, size information and more - and all in your language (14 languages and counting!).

DELIVERY
Several delivery options are available to 170 countries (including same-day delivery in London and Manhattan), so you can get your stylish designer finds as soon as possible. And if it's not quite right, no problem - thanks to free returns, you can send it straight back. Easy!

PACKAGING
Your purchase will be dispatched in its original designer packaging (including all tags and dust bag, if applicable).

Standard packaging
All orders will be packaged in tissue with signature THE OUTNET stickers. To protect your purchases during transit, your order will be placed inside a brown box.

THE OUTNET Premier packaging
Your purchases will be delivered in our stylish white bags.

PACKAGING INFORMATION

  • Standard Packaging

    All orders will be packaged in tissue with signature THE OUTNET stickers. To protect your purchases during transit, your order will be placed inside a brown box.

  • The Outnet Premier Packaging

    Your purchases will be delivered in our stylish white bags.

PRIVACY POLICY

This website is owned and run by THE NET-A-PORTER GROUP LIMITED ("we", "our", "us"), part of YOOX NET-A-PORTER GROUP. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to NET-A-PORTER, MR PORTER, THE OUTNET, The NET SET, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services, such as PORTER magazine, offered from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security, our websites have been certified by Cybertrust.

This cookie policy explains:

  • What personal information do we collect from you and how?
  • What about Cookies? What are cookies?
  • How this information may be used
  • Who we will share your personal information with
  • Where we process your personal information
  • Marketing opt-in and opt-out provisions
  • How you can access your personal information and keep it up to date
  • Safeguarding your personally identifiable information
  • Why we link to other websites
  • How we can make changes to this policy
  • Where and how to ask questions or contact us about this policy

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

  • What Personal Information Do We Collect From You And How

    We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, use our Personal Shopping services, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from our Group and from third parties, with whom we have a business relationship.

    The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

    We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

  • What About Cookies? What Are Cookies?

    We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other access device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

    For more information about how we use cookies, please read our cookie policy.

  • How This Information May Be Used

    Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

    When you use our services: If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Ccustomer Ccare team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called "who we will share your personal information with".

    Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.

    We may also use your personal information to send you marketing updates, as detailed in the next section.

    Tracking how our online services are used: We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. For more information on our use of cookies, please read our cookie policy.

    Customization of our online services and advert targeting: We may use the information you give us about yourself , and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our cookie policy.

    Testimonials: If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

    Comments and reviews submitted to our online services: If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment, and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

    Mobile services: When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We'll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer the our mobile service ?. Our Givenchy mobile services use your location to show your closest Givenchy store. We may also use it for SMS or voice marketing and market research.

    Social networks: If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

    Direct marketing: For information on how we may market to you?, please read the section called "marketing opt-in and opt-out provisions".

    Customer surveys: Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

  • Who Will We Share Your Personal Information With

    We will share your information with other companies in our Group, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer based, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.

    From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our Group's behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organisations; (v) regulatory bodies, government and enforcement agencies, such as the police.

    Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

    We collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties, but this information does not include any details? information which can identify you personally.

  • Where Will We Process Your Personal Information

    When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). Where When? we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries like such as? the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.

  • Market Opt-In And Opt-Out Provision

    We offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat, or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

    We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use share your personal information for marketing us.

    Marketing communications you subscribe to will only be sent by our Group.

    You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind.

    Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences by logging into My Account. To opt out of direct mail, please contact our Customer Care team:

    For NET-A-PORTER, on 0800 044 5700 (UK) or +44 330 022 5700 (from a mobile or internationally) or by email at customercare@net-a-porter.com.

    For MR PORTER.COM, on +44 330 022 5705 or by email at customercare@mrporter.com.

    For THE OUTNET.COM, on +44 330 022 4250 or by email at customercare@theoutnet.com.

    If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

  • How You Can Access Your Personal Information And Keep It Up To Date

    You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact our privacy officer at Query.dpo@ynap.com. You will need to pay a processing fee.

    You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within "My Details", "Shipping Details", and "My Email Preferences". You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at customercare@net-a-porter.com and we will amend your personal details.

    Our Live Chat provider stores all chat conversations for 13 months. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Care team by emailing customercare@net-a-porter.com for NET-A-PORTER.COM chats, customercare@mrporter.com for MR PORTER.COM chats and customercare@theoutnet.com for THE OUTNET.COM chats.

  • Safeguarding Your Personal Information Does Not Match Contents Above

    We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as and measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

  • Why We Link To Other Websites

    Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

  • How We Can Make Changes To This Policy

    We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

  • Where And How To Ask Questions Or Contact Us About This Policy

    If you require further information about our privacy policy, please go to the help section of our websites where frequently asked questions (FAQ's) are answered. We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact our privacy officer at Query.dpo@ynap.com

    If you wish to talk to a Customer Care representative, please call:

    For NET-A-PORTER, on 0800 044 5700 (UK) or +44 330 022 5700 (from a mobile or internationally).

    For MR PORTER, on +44 330 022 5705 or by email at customercare@mrporter.com.

    For THE OUTNET, on +44 330 022 4250 or by email at customercare@theoutnet.com.

COOKIE POLICY

This website is owned and run by THE NET-A-PORTER GROUP LIMITED ("we", "our", "us"), part of YOOX NET-A-PORTER GROUP. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to NET-A-PORTER, MR PORTER, THE OUTNET, The NET SET, our mobile and tablet applications and any other websites or apps we own or run from time to time. If you use any of our online services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.

This cookie policy explains:

  • The cookies used on our online services
  • Advertising cookies used on our business partners' websites
  • How to reject or opt out of receiving cookies
  • Third-party cookies

The cookies used on our online services
The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies: Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section 'How to reject or opt out of receiving cookies', is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies: These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies: We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies: We use cookies to allow you to share content directly on social networking/sharing sites like Instagram, Facebook and Twitter. Examples would be if you wanted to 'like' or 'tweet' about a product advertised on our online services.

Interest-based advertising cookies: You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners' websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

Advertising cookies used on our business partners' websites: We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings as set out in the 'How to reject or opt out of receiving cookies' section below.

How to reject or opt out of receiving cookies: If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our 'Third party cookies' section below for more information. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Third-party cookies: Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party's privacy policy listed below.

Third PartyType of cookieMore information and how to opt out
Adobe (Adobe Analytics)Analytics
This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.
NAP: http://metrics.net-a-porter.com/optout.html
MRP: http://metrics.mrporter.com/optout.html
TON: http://metrics.theoutnet.com/optout.html
Facebook (Facebook Connect)Website Functionality
This cookie allows you to log in to our website using your Facebook logon credentials. Data about your behavior while on our website is transferred to Facebook.
http://www.facebook.com/about/privacy/
Facebook (Facebook Custom Audience)Interest-based Advertising
This cookie allows us to target the advertising we do on Facebook more effectively by matching data we hold with that held by Facebook
http://www.facebook.com/about/privacy/
Google (AdWords Remarketing)Interest-based Advertising
This cookie facilitates post-visit messaging to drive return visits.
https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google (Google Analytics)Analytics
This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.
https://tools.google.com/dlpage/gaoptout
Google / Double-Click (Double-Click DPA)Interest-based Advertising
This is a management solution used to track the effectiveness of different advertising campaigns which are delivered to different audiences.
https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google / Double-Click (Double-Click Floodlight)Interest-based Advertising
This cookie allows us to target the advertising we do on third party websites more effectively.
https://www.google.com/settings/u/0/ads/authenticated?hl=en
IntercomCustomer Preferences
We use this technology to create personalized content on our websites.
https://docs.intercom.io/pricing-and-terms/intercom-inc-privacy-policy
LivepersonWebsite Functionality
We use this technology to provide real time access to our Customer Service team via a chat window.
http://www.liveperson.com/uk/policies/privacy
MarinInterest-based Advertising
This paid search bid management technology allows us to track whether a click on a paid advert served via a search engine led to a conversion.
http://www.marinsoftware.co.uk/privacy/marin-tracker-opt-out
Marin (Perfect Audience)Interest-based Advertising
This cookie delivers ads for designers and products you have viewed on our site to you when you visit third party websites.
http://www.perfectaudience.com/privacy/
PolyvoreInterest-based Advertising
Polyvore is a social commerce website that uses our product feed to deliver personalized content to its users. We track how their users interact with our websites.
http://www.polyvore.com/cgi/optout-email
Qubit (Qubit Open Tag)Website Functionality
We use Qubit's web optimization platform to test the effectiveness of custom content and product recommendations.
http://www.qubit.com/legal/privacy-and-cookie-policy
Rakuten (Linkshare)Analytics
Linkshare allows us to track orders which come to us from our affiliate marketing partners.
StrikeAdInterest-based Advertising
This cookie delivers ads across mobile websites.
http://strikead.com/privacy-policy/

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit http://www.youronlinechoices.com/).

TERMS AND CONDITIONS

THE OUTNET's ("we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.theoutnet.com. We recommend you should keep a copy of the TOS for future reference.

THE OUTNET is a trading name of The Net-a-Porter Group Limited, a company registered in England and Wales under registration number 3820604. Our registered address is 1 The Village Offices, Westfield London Shopping Centre, Ariel Way, London W12 7GF. Our VAT number is GB 243 0645 31. If you have any comments about THE OUTNET, you can email us at customercare@theoutnet.com.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about THE OUTNET's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Registration
To use some of the services or features made available to you on this Site, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@theoutnet.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify THE OUTNET immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

Eligibility to purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet THE OUTNET terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to THE OUTNET, whose applications are acceptable THE OUTNET and who have authorized THE OUTNET to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, THE OUTNET reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorize us to perform credit checks, and where THE OUTNET feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

Orders
THE OUTNET offers products for sale that are in stock and available for dispatch from our distribution center. All orders are sold on a first come, first served basis and are subject to acceptance and availability.

Please note that items in your shopping basket are not reserved and may be purchased by other customers. When participating in 'Clearance sales' customers must complete the check out procedure within the specified timeframes.

Please see our Promotions for more information.

THE OUTNET will store a record of your transactions for a minimum of one year.

Pricing policy
Prices shown on the site are in GBP or Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

All prices and offers remain valid as advertised from time to time. The GBP or Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

All prices remain static for the duration of the selling period (apart from Promotion events) allowing for a stable environment in which customers can shop globally.

Customers buying from outside the UK will also incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Promotions
Participation in Clearance sales and weekly promotions is subject to the following terms and conditions:

CLEARANCE SALES

  • Clearance sales are open to all registered customers.
  • Customers must be registered with the International Site to participate in International Clearance sales.
  • All items are sold on a first come, first served basis and must be purchased before the timer expires.

The 'Spend More, Save More' promotion can only be applied on selected styles and the stated threshold must be met before shipping costs are applied (threshold includes taxes and duties). The promotion ends 10am BST, Friday June 10th and cannot be used in conjunction with other discount offers. Your discount will be applied automatically at checkout and the thresholds to qualify are:

  • Spend over £100, get 10% off
  • Spend over £200, get 20% off
  • Spend over £300, get 30% off
  • Spend over £400, get 40% off

PROMOTION CODES
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Refer a friend
Participation in THE OUTNET's (a subsidiary of the Net-A-Porter Group Limited) Refer a Friend program is subject to the following Terms and Conditions. By participating in the Refer a Friend program, you indicate that you have read, understand and accept these Terms and Conditions and that you agree to abide and be bound by them.

  • The Refer a Friend program shall begin on 23rd August 2012. If we make materials changes to the Refer a Friend program, we will notify you here.
  • To receive the store credit you must be registered with an account on THE OUTNET.COM. If you are not currently registered, you will need to do so before you can receive the store credit.
  • To receive store credit, your friend must not be a current customer of THE OUTNET and must not have already purchased from the OUTNET.
  • The store credit will be credited to your THE OUTNET account after your friend has made their first purchase at THE OUTNET. You will be notified via email once the credit is applied. Their first purchase must be made within 30 days of receiving the Refer a Friend email from you. Purchases made after 30 days will not qualify for store credit.
  • The email address used by your friend for their first purchase must be the same email address to which you sent the Refer a Friend email.
  • Your friend's first purchase can be for any item(s) on the site and does not only apply to the item(s) you sent them via the Refer a Friend email.
  • Your account will be credited with store credit for each friend who makes their first purchase at THE OUTNET. The store credit will only be issued once per friend and for their first purchase only.
  • The store credit will be issued 28 days after their purchase if your friend keeps at least one item ordered from their first purchase. If your friend(s) choose to return all of the items(s) from their first purchase, you will not receive the store credit.
  • Items sent to your friend via any means other than a Refer a Friend email do not qualify for store credit.
  • A qualifying referral can only be made via email, Facebook or Twitter by clicking the icon at the top of the website, from THE OUTNET email newsletter, the 'My Account' page or from your Wish List. Only referrals that you make using the above mentioned methods will qualify for the Refer a Friend store credit reward. Sharing directly from product pages will not constitute a referral under this Refer a Friend program.
  • Items sent to referred friends who are also members of the same household in which you reside, will not qualify for store credit.
  • If your friend receives more than one Refer a Friend email from multiple senders, the store credit will be issued to the last sender only.
  • The value of the store credit will be £20 or ?20 per friend. Store credit is valid for 12 months from the date of receipt and may only be redeemed on www.theoutnet.com. The store credit is non-transferable and there is no cash or other alternative available. Store credits that are not redeemed within the 12 month period will be forfeited.
  • By using the Refer a Friend functionality you acknowledge and agree not to use it to send unsolicited commercial messages to people you do not know or send identical (or substantially similar) messages to multiple recipients.
  • Please note THE OUTNET is not liable or responsible for the misuse of the Refer a Friend email functionality. THE OUTNET accepts no responsibility for lost, corrupted, delayed or mis-transmitted Refer a Friend emails. Furthermore, THE OUTNET reserves the right, in its sole discretion, to refuse store credits or withdraw applied store credits and close customer accounts if it considers any registered user of THE OUTNET to have acted inappropriately, dishonestly, fraudulently or to have misused the Refer a Friend program. Sending emails to an alternate email account that belongs to you will be considered fraud.
  • THE OUTNET is not responsible for any typographical or other error in the printing of these Terms and Conditions, any Refer a Friend email, and/or in the administration of THE OUTNET Refer a Friend program.
  • THE OUTNET is not responsible or liable in any manner to any registered user who is unable to accept or use all or any portion of the store credit due to failure to qualify or comply with these Terms and Conditions, or any law, regulation or other rules that apply to acceptance, receipt, or fulfilment or use of the store credit.
  • THE OUTNET reserves the right to cancel, suspend or modify the Refer a Friend program at any time, to substitute a reward of equivalent value for the store credit offered initially and to change the value of the store credit award at any time, where THE OUTNET considers it reasonable and necessary to do so for security, regulatory or other legal or commercial reason. Reasonable notice will be given where possible. In the event there is a discrepancy or inconsistency between disclosures, other statements, or other communications or materials concerning or related to the Refer a Friend program and these Terms and Conditions, these Terms and Conditions shall prevail.
  • THE OUTNET reserves the right to modify these Terms and Conditions at any time. If we make materials changes to the Refer a Friend program, we will notify you here.
  • By participating in the Refer a Friend program, you agree to indemnify, release, discharge and hold harmless THE OUTNET, The Net-A-Porter Group Limited and their associated entities, subsidiaries, affiliates, directors, officers, employees, and agents (the "Releasees") from any and all liability or any claims, costs, injuries, losses, or damages of any kind directly or indirectly arising from or in connection with:
    • Your registration with THE OUTNET;
    • our participation in the Refer a Friend program;
    • The awarding, delivery, acceptance, possession, use, or misuse of any store credit or other award, including without limitation, death and bodily injury;
    • Any information posted or shared by you;
    • Any software you use in connection with posting such information in the sub-clause above; or
    • Any unauthorised disclosure of confidential information by you.
  • These Terms and Conditions shall be governed by the laws of England and Wales and will be interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts. Any action arising out of these terms shall be litigated in, and only in, the courts of England and Wales, and all members hereby agree to submit to the exclusive jurisdiction of those courts and further agree that they are a convenient forum for you.
  • Please sent any questions or concerns to: THE OUTNET (a subsidiary of The Net-A-Porter Group Limited) whose registered offices is at 1 The Village Offices, Westfield London Shopping Centre, Ariel Way, London W12 7GF. If you have any concerns about the Refer a Friend program, please get in touch with us at customercare@theoutnet.com. You can also call us on 0800 011 4250 or +44 (0) 330 022 4250.

Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and THE OUTNET will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of THE OUTNET.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to accept a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment
Payment can be made by Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to THE OUTNET. Payment will be debited and cleared from your account upon completion of the packing of your order by THE OUTNET. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debitncard to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to THE OUTNET, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered THE OUTNET user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and secure THE OUTNET uses Secure Socket Layer (SSL) technology.

Furthermore, we will take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Gift Cards
THE OUTNET Gift Cards are sold subject to the following terms and conditions:

  • Gift Cards are valid for six months from date of purchase.
  • Gift Cards can be redeemed against all products at www.theoutnet.com.
  • Gift Cards are non-transferable, can only be used on the YOOX NET-A-PORTER site for which they are issued and may not be returned or redeemed for cash.
  • If your order total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your Gift Card balance online via your My Account page.
  • If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
  • If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your Store Credit balance online via your My Account page.
  • Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  • THE OUTNET is not liable for delivery of a Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  • THE OUTNET is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  • THE OUTNET reserves the right to cancel a Gift Card if we deem such action necessary.
  • Promotion codes cannot be applied to the purchase of Gift Cards.
  • Sales tax and shipping is applicable on any products purchased with a Gift Card.

Insurance and delivery
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

THE OUTNET insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by THE OUTNET and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Please note that we aim to dispatch all orders within 48 hours. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. THE OUTNET is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Cancellations, Returns and Exchanges
CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, THE OUTNET DC1, Unit 3, Charlton Gate Business Park, Anchor and Hope Lane, London SE7 7RU, or by email to: customercare@theoutnet.com. You may also use the cancellation form but it is not obligatory.

For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the cancelled goods back, we may arrange to have them collected from you at your cost.

You shall return cancelled orders to: THE OUTNET.COM, Unit 4, Old Parkbury Lane, Colney Street, St Albans, Hertfordshire, AL2 2DZ, United Kingdom, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order under the ICASRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above, i.e. before requesting a return through your account.

Our FREE COLLECTIONS SERVICE (see below) is not available for orders cancelled under the ICACRs.

RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE

As an alternative to using your rights under the ICACRs, you may prefer to return or exchange items using our free returns and exchanges collection service. You must have your purchase sent back to us within 28 days of receipt, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Please refer to our Returns & Exchanges policy for further information.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. If you selected PayPal when you placed your order, any applicable taxes and duties on your exchange should be paid with your debit or credit card. See costs for Shipping and Returns.

Please note our free collection service is not available for orders cancelled under the ICACRs.

OUR POLICY
Items should be returned unused, and with all THE OUTNET and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email customercare@theoutnet.com if any of your purchases have been delivered without THE OUTNET tags.

You will need to inform us before you return a purchase. Unidentified items will be returned to the sender.

LATE RETURNS
Please seek to return the items within 28 days of receiving your order. Please note that returns requested outside of this period will be granted at our discretion.

SHOES
All shoes should be tried on a carpeted surface before wear.

LINGERIE & SWIMWEAR
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

FAULTY GOODS
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request a return and have the faulty goods sent back to us within 30 days of the day you received them.

If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Intellectual property rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including THE OUTNET Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by THE OUTNET and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Content
In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. THE OUTNET tries to ensure that the information on this site is accurate and complete. THE OUTNET does not promise that THE OUTNET's Content is accurate or error-free. THE OUTNET does not promise that the functional aspects of the Site or THE OUTNET's Content will be error free or that this Site, THE OUTNET Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software Installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of THE OUTNET and we accept no responsibility for any such views expressed in any media.

No commercial use
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Your activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

Third party sites
We may include hyperlinks on this Site to other websites or resources operated by parties other than THE OUTNET, including advertisers. THE OUTNET has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Your rights
You have certain rights under the law. In England these include:

  • That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
  • Certain remedies if a product is defective; and
  • A right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective (see Cancelling your Order above).

Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

Limits on our liability
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in this Agreement is intended to affect your rights under the law (see "Your Rights" above).

If THE OUTNET fail to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and THE OUTNET knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 150% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

Compensation
At our request, you agree to compensate us fully, defend us and hold us THE OUTNET harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

Our relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and THE OUTNET as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of THE OUTNET, and we shall not be liable for any representation, act, or omission on your part.

No waiver
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

Governing law
The TOS together with all our policies and procedures will be governed by and construed in accordance with the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

RUSSIAN PERSONAL DATA POLICY

THE NET-A-PORTER GROUP PRIVACY AND CONFIDENTIALITY POLICY

1. General Provisions

1.1. The Net-A-Porter Group Limited ("NAP" or "Operator") respects the privacy rights of its customers and recognizes the importance of protecting the information collected about them.

1.2. The present NAP Privacy and Confidentiality Policy ("Policy"), which constitutes a public document, covers all personal data ("PD") processed by NAP and has been developed in line with the applicable laws ("Law") related to PD.

1.4. The purpose of the Policy is to inform PD owners ("Data Subject/s") and other persons engaged in PD processing of NAP adherence to the fundamental principles of legitimacy, justice, non-redundancy, correlation of the content and scope of the PD processed to the declared processing purposes.

2. Definitions

2.1. The following definitions apply to PD protection:

2.1.1. "Personal data": data which relates to a living individual who can be identified a) from that data or, b) from that data and other information in our possession or likely to come into our possession).

2.1.2. "Data subject": an individual who is the subject of PD. Data subjects have legal rights in relation to handling and processing of their PD.

2.1.3."Operator" a person who (either alone or jointly with other persons) determines the purpose for which, and the manner in which, any PD is to be processed. They have a responsibility to establish practices and policies in line with the Law.

2.1.4."Data processors" any person, other than an employee of the Operator) who processes PD on behalf of an Operator, i.e. third parties that process or handle PD on our behalf.

2.1.5."Processing" any activity that involves the use of PD. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organizing, amending, retrieving, using, disclosing, erasing or destroying. Processing also includes transferring PD to third parties.

2.1.6. "Sensitive Personal data" includes information about a person's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health,condition,sexual life, or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings. Sensitive Personal data can only be processed under strict conditions, and usually requires the express consent of the Data Subject.

3. Objectives of PD Processing

3.1. NAP legal obligations and requirements under the Law for the processing of PD are to ensure that all PD processed by NAP in the course of its activities is:

3.1.1. collected, stored and processed for justifiable reasons;

3.1.2. processed by authorized persons with a legitimate reason;

3.1.3. stored safely;

3.1.4. retained only for the defined time period after which it is appropriately destroyed;

3.1.5. not disclosed to unauthorized persons.

3.2. NAP will actively seek to meet its obligations and duties in accordance with the Law and in so doing will not infringe the rights of its employees, customers, third parties or others.

4. Legal Grounds for PD Processing

4.1. PD are processed by NAP:

4.1.1. upon acquisition of appropriate consent of the Data Subject to the processing of his/her PD;

4.1.2. for the purpose of being compliant with the Law;

4.1.3. for the purpose of performing an agreement of which the Data Subject is a party or beneficiary.

4.2. PD may only be processed for the specific purpose notified to the Data Subject when it was first collected, or for purposes specifically permitted by the Law. PD must not be collected for one purpose and subsequently used for another. If it becomes necessary to change the purpose for which the data is being processed, the Data Subject must be informed of the new purpose before any processing occurs.

5. Purposes of PD Processing

5.1. NAP processes PD for the following purposes:

5.1.1. comply with Law requirements, organize its activities and its employees? activities;

5.1.2. verify the identity of customers and their eligibility to register as users on the NAP website;

5.1.3. process users? registrations, providing customers with a sign in ID for the NAP website and maintain and manage such registrations;

5.1.4. process, fulfill and deliver orders and manage customers? accounts;

5.1.5. provide customers with relevant customer care and respond to their queries, feedback, claims or disputes;

5.1.6. perform research or statistical analysis for marketing and promotional purposes in order to improve the content and layout of the NAP website and improve the NAP product offerings and services;

5.1.7. subject to obtaining consent in such form as may be required under the Law, NAP may use PD from its customers to provide them with notices, surveys, product alerts, communications and other marketing materials relating to goods and services offered by NAP sites including its exclusive membership programs, value added services ancillary to the memberships, and other products and services offered by NAP from time to time to its registered users.

5.2. NAP is entitled to disclose PD as may be required for any of the purposes above or as required by the Law, by State bodies or in respect of any claims or potential claims brought against NAP.

5.3. If the customer voluntarily submits any information for publication on the NAP website through the publishing tools, including but not limited to, Company Profile, Product Catalog, Trade Leads, Trust Pass Profile and any discussion forum, then the customer is deemed to have given consent to the publication of such information.

5.3. NAP does not sell PD to third party marketing companies.

5.4. NAP may employ third party business partners to collect and process PD on its behalf. NAP may also share PD with third party business partners to provide the customer with targeted advertising and other services. In such cases, these third parties will be subject to confidentiality agreements as outlined in articles 7.6 and 11 below and accordingly instructed by NAP to comply with the Law and NAP internal regulations.

5.5. NAP may collate information about site traffic, sales, wish lists, and other commercial information which can be transferred to third parties. This information cannot lead to the customer being identified and it is therefore not regarded as PD.

6. Consent and Processed PD

6.1. NAP collects PD in several ways when the customer places an order, buys a gift card for a friend or registers for a service. By registering, the customer expresses their consent to the collection of his/her PD.

6.2. In order to process and fulfill a customer?s order, NAP needs to collect the following information: name, surname, email address, phone numbers, home address, shipping and credit/debit card billing address(es).

6.3. PD can be accepted from a person other than the Data Subject, provided that the Data Subject has provided their consent to submit their PD to NAP for processing.

6.4. Saved bank card details are never shared with third parties and are only used to process the customer?s order using NAP partners? payment systems. NAP may also ask further information as a result of authentication or identity checks.

6.5. The NAP Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by NAP for training purposes to improve the service offered. The customer can request a copy of their chat conversation when exiting Live Chat or contact the NAP customer care team by emailing customercare@net-a-porter.com.

7. PD processing

7.1. NAP will maintain an inventory of categories of PD it processes relating to its employees and customers, and for the purposes of which each category is used. The inventory shall indicate high-risk categories of PD processed in accordance with the Law, including but not limited to:

7.1.1. sensitive PD;

7.1.2. personal bank accounts, credit/debit cards and other financial information;

7.1.3. national identifiers, i.e. National Insurance or National Identity Numbers;

7.1.4. material relating to meetings, interviews or negotiations which could adversely affect individuals if such information were to be divulged.

7.2. NAP is responsible for ensuring that all PD processed within its systems are adequate, relevant and not excessive and are only collected on the basis of a real and justifiable business reason. Periodic reviews of NAP technology, processes and procedures implemented for PD processing are to be conducted to ensure they continue to be adequate and fit-for-purpose. Any anomalies identified are to be recorded and appropriate action must be taken to address the findings.

7.3. Processed PD must correspond to real and justifiable business reasons, for this purpose:

7.3.1. NAP will only process the minimum amount of PD required to meet its legitimate purposes;

7.3.2. additional information which is not relevant or is excessive for the stated purpose is not processed;

7.3.3. new systems and processes involving PD are to be developed and reviewed to ensure their compliance with the Law and NAP internal regulations.

7.4. NAP implements appropriate technical and organizational measures to prevent unauthorized or unlawful processing, accidental loss, destruction and damage to PD. Such measures align to the basic information security principles of:

7.5.1. Confidentiality - only those persons specifically authorized can access and or use PD;

7.5.2. Integrity - PD shall be accurate and relied upon for the purpose for which it is being processed;

7.5.3. Availability - PD are only provided to authorized persons upon receipt of a validated request;

7.5.4. Security - PD are stored in accordance with technical/security requirements provided by the Law and are not disclosed orally, in writing or in any electronic form to any unauthorized person, either deliberately or accidentally.

8. Storage Period and PD Retention

8.1. NAP is to ensure that PD is not kept for any longer than necessary and will adhere to any legal, regulatory or specific business reason justifying PD processing.

8.2. PD relating to customers? is only to be retained for as long as a business justification remains. PD relating to employees is normally retained for six years after the individual leaves the company. Some information however will be kept for longer; this could include information necessary in respect of pensions, taxation, potential/current disputes or litigation regarding the employment and information required for job references.

8.2. Appropriate processes and procedures are applied to ensure the regular backup of PD, and backups can be restored when required, irrespective of the period for which relevant PD have been retained.

9. Rights of Data Subjects

9.1. Everyone has the right to request access to any PD about them that is held or processed by NAP.

9.2. NAP complies with requests for access to PD as established by the Law. The supplied information shall be in an intelligible form that is easily understood by everyone.

9.3. NAP is allowed to require further information to determine whether the person submitting the request is the Data Subject (this is to avoid PD about one individual being send to another, inadvertently, or as a result of deception).

9.4. The Data Subject is entitled to modify their own PD by signing in to their account on the NAP site. The customer is able to delete saved credit/debit card details. If the customer changes their billing or shipping address while an order is still being processed, the order will be re-processed through security validation checks. PD can be also amended by the NAP customer care team by emailing customercare@net-a-porter.com.

9.5. At all times the customer has the right to opt-out of subscribing to NAP regular service updates which may be sent to them: (i) email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions; and (ii) direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Any email sent by NAP to the customer contains an easy automated unsubscribe link. Alternatively the customer can change their email preferences or opt out of all emails by signing in to their account on the NAP site or emailing customercare@net-a-porter.com.

9.6. NAP sites and their contents are not targeted to minors (those under the age of 18). However, NAP cannot ascertain the age of individuals who access its site. If a minor has provided NAP with PD without parental or guardian consent, the parent or guardian should contact NAP to have the relevant information removed.

10. Transfer and Cross-border Transfer ("CBT") of PD

10.1. NAP performs transfer and CBT of PD, i.e. transmission of PD to a recipient located in a foreign jurisdiction, in conformity with the rules established by the Law and exclusively for the purposes of PD processing indicated in par. 5 above.

10.2. PD can be transferred without written consent of the Data Subject to foreign countries that ensure proper protection of Data Subjects? rights in conformity with the Law.

10.3. PD can be transmitted across the borders to the countries that are incapable of ensuring proper protection of PD owner rights:

10.3.1. upon written consent of the Data Subject to CBT of their PD given as established by the Law;

10.3.2. for the purpose of performing an agreement of which both the Data Subject and the Operator are parties;

10.3.3. in other cases established by the Law.

10.4. The Operator could transfer PD to recipients located in foreign countries, including but not limited to: the United Kingdom of Great Britain and Northern Ireland, the United States of America and Italy.

10.5. In case NAP shares PD with any (national or foreign) third party a Confidentiality Agreement ("NDA") shall be stipulated with such subject. In this case: (i) the NDA shall clearly indicate and describe the purposes for which the information may be used by the recipient and any eventual limitation or restriction to the possibility to use the information; and (ii) the recipient must provide an undertaking or other form of evidence of its commitment to process the information in a manner that will not contravene the Law and NAP applicable internal regulations.

11. Information on Third Parties Engaged in PD processing

11.1. Upon consent of the Data Subject, and unless otherwise provided by the Law, NAP is entitled to charge a third party ("Processor") with performing PD processing activities by virtue of a Data Processor Agreement ("DPA") to be mandatorily concluded with this subject.

11.2. The DPA shall define the list of actions (operations) with PD to be conducted by the Processor, the processing purposes, the confidentiality obligations towards the PD assumed by the Processor, as well as the obligations to protect PD as they are processed, and the requirements for the protection of the processed PD.

11.3. The Processor shall not be obliged to obtain consent from the Data Subject for the processing of their PD.

12. Information on Applicable Requirements to PD Protection

12.1. In the course of PD processing, NAP shall take all required legal, organizational and technical measures provided by the Law to protect PD from unlawful or accidental access, destruction, adjustment, blocking, copying, submission, sharing or other unlawful actions.

12.2. Namely, but not exclusively, PD shall be protected by means of the following:

12.2.1. appointment of persons responsible for organizing PD processing and safety;

12.2.2. issuance of internal regulations/procedures on PD processing and protection focused on prevention and tracing violations of the Law, elimination of respective consequences;

12.2.3. make employees engaged in PD processing aware of their participation in personal data processing, as well as the rules for personal data processing and protection set by NAP regulatory acts;

12.2.4. registration and recording of operations with PD;

12.2.5. internal transmission of PD solely among the persons holding positions included in the list of positions that require PD processing of the persons filling such positions;

12.2.6. organization of PD processing procedures within protected areas and with the use of required technology and systems, as well as ensuring physical protection of PD storage media, locations and tools for their processing;

12.2.7. setting access rules to PD, tracing cases of unauthorized access to PD and taking relevant measures;

12.2.8. implement a process for assessing the level of risk to individuals associated with processing PD;

12.2.9. organize periodic internal controls/audits over compliance of the PD protection measures taken in accordance with the Law and internal regulations of NAP.

13. The Data Protection Officer

13.1. NAP is responsible through its Data Protection Officer ("DPO") for the implementation of the present Policy and all operations connected with the processing of PD. In particular, the DPO is responsible for:

13.1.1. ensuring that NAP complies with the Law;

13.1.2. ensuring that appropriate ?fair processing? statements are made when NAP, its agents, contractors or service providers collect or process PD on its behalf, and that these reflect the purposes for which the information may be used and any other parties to whom the information may be revealed;

13.1.3. ensuring that PD is only obtained for specified and lawful business purposes indicated in this Policy and is not subsequently processed in a manner incompatible with those purposes;

13.1.4. ensuring that Data Subjects provide appropriate consent to their PD being held and processed by NAP;

13.1.5. ensuring NAP conducts periodic reviews of computer and hard copy records to verify that PD held is: (i) adequate, relevant, and not excessive for its purpose; (ii) accurate and up to date; and (iii) not kept longer than is necessary;

13.1.6. ensuring that NAP complies with article 9 of the present Policy in case of requests submitted by Data Subjects;

13.1.7. ensuring NAP applies all appropriate technical and organisational measures provided for by the Law to safeguard against unauthorised or unlawful processing of PD and against any accidental loss or destruction of, or damage to PD;

13.1.8. ensuring that training is provided to employees on joining NAP and annually thereafter and that a record of attendance is maintained.

13.2. The DPO is appointed by NAP executive body and receives instructions directly from that body.

14. Responsibility for Violation of PD Processing Rules

14.1. NAP employees engaged in PD processing shall bear disciplinary, civil, administrative or criminal responsibility for violation of PD processing rules in conformity with the Law and internal regulations of NAP.

15. Modification of this Policy

15.1. NAP has the right to amend and/or update this Policy in whole or in part in conforming with the Law. Each modification shall be clearly communicated on the NAP website and will be effective immediately upon publication.

16. Contact Details

16.1. Name of the Operator: The Net-A-Porter Group Limited, The Village Offices, Westfield London Shopping Centre, Ariel Way, London, W12 7GF

16.2. To obtain further information on the PD policy, please refer to the Contact Us section of the NAP website and email the relevant department. Alternatively, NAP customer care team is available by calling +44 330 022 5700 (from a mobile or internationally) or emailing customercare@net-a-porter.com.