Taxes and Duties
We ship to you on a DDU (Delivery Duty Unpaid) basis. This means that the product prices displayed are exclusive of all taxes and duties.
Once your order arrives at its destination you'll be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to. By placing your order, you acknowledge that you will accept these terms.
From January 1 2020, duty-free thresholds applied to goods imported for personal use will be reduced to EUR 200 and/or 31 kg per shipment. Additionally, customs payments will be reduced to 15% of the exceeding customs value, but no less than EUR 2 per each kg over the limit.
As THE OUTNET has to follow international trading agreements and regulations, we're unable to dispatch the following items to some destinations:
- exotic skins
- fine jewelry of certain compositions
A message will be displayed on the product page if we're unable to ship this style to your location.
Your personal Tax ID/VAT number must now be provided with all shipments. In most cases, the courier will obtain this themselves but we may contact you if they require any additional information.
If you don’t have a taxpayer number you can apply for one from your local tax authority.
The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.
We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.
Delivery Processing Time
Before we can send your order, we may need to confirm your details with your card issuer. We'll do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 48-hour period, excluding Saturday and Sunday, where your items will be processed and dispatched.
While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.
Tracking Your Order
Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.
If you aren’t registered on THE OUTNET, select ‘TRACK YOUR ORDER' under My Account on the top left corner of our site and enter your order number.
Signing For Your Purchase
You can rest assured that we'll keep your purchases safe until they've reached you - promise! Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.
As we’re unable to ship to freight forwarding addresses or PO Boxes, including Aramex, make sure you select a residential or business address for delivery.