Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.     If you aren’t registered on THE OUTNET, select ‘Track your order’ at the top of the page, enter your email address and order number, and follow the steps provided.

Our delivery options and costs may vary. View what's currently available at checkout.

Please note, depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.

We aim to send your order within 48 hours (excluding weekends) once we’ve accepted it. During Clearance and busier times, it can take slightly longer. Stay tuned for an email as soon as it has left us with tracking details.

Due to international trading agreements and regulations, we're unable to send the following items to some destinations:

• exotic skins
• fine jewelry of certain compositions

A message will be displayed on the product page if we're unable to ship this style to your location. 

You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.

Your personal Tax ID/VAT number must now be provided with all shipments. In most cases, DHL will obtain this themselves, but we may contact you if they require any additional information.

If you don't have a taxpayer number you can apply for one from your local tax authority. 

The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us.

For more information, please contact Customer Care.