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Help

Returns

How To Return An Item

If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:

  1.  Sign into your account, go to View All Orders and select the order number containing the items you would like to return.
  2.  Click CREATE RETURN and follow the steps.
  3.  Book a collection with UPS by calling 1 800 823 7459 and quoting our account number, Y3843A. You can also drop off your parcel at your local UPS store or facility. 
  4.  Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
  5. Seal your package ready for the driver to collect it. 

If you've used THE OUTNET Premier delivery service, we'll be in touch by email within 48 hours to confirm your two-hour collection window.


If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘CREATE A RETURN’ in the drop down menu under the My Account tab on the top left corner of our site and entering your order number.


As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.

Holiday Season Returns

In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift

purchasing even easier. Orders placed from Wednesday, November 22, 2017 can be returned for a refund

until Wednesday, January 3, 2018.

Alternate Return Methods

We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:


YNAP Corporation - THE OUTNET
125 Delawanna Avenue
Clifton, NJ 07014


Please note that we will not accept liability for goods that are not returned via our shipping partners.

Tracking Your Refund

You can track the status of your return while it's on its way back to us using the return tracking number.


As soon as we've received and taken care of your return, we'll be in touch by email to confirm that your refund has been issued. 


To keep in mind


Your refund will be credited to the payment method used to place the order and will exclude:


  • $7.95 for your return
  • the initial delivery cost

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.


  •  All sales taxes are included in your refund if your order has been sent to a destination within the US and Canada. Outside the US and Canada, customs duties and sales taxes are non-refundable.

Late Returns

Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.

Our Returns Policy

Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.


Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.


Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.


SHOES
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.


LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.


TECHNOLOGY
Technology products must be returned in the original packaging.


PORTER MAGAZINE
Issues of PORTER magazine purchased from THE OUTNET cannot be returned.


FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.  Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.


If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

 

COLORS
We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.


REPEAT RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.