You can exercise your right to withdraw from a contract between you and the Vendor within twenty-eight (28) days from the date on which you (or someone you nominate) receive(s) the relevant product, by requesting a return through your account online. If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘Create A Return' in the top right-hand corner of our site and entering your order number. The Vendor will send you an email confirming that your return request has been received.

 Once you have exercised your right to withdraw from the sale contract, you must return the products to the Vendor without undue delay and in any event not later than twenty-eight (28) days after the day on which you received the products. 

Your right to change your mind and withdraw from a sales contract does not apply in respect of customised or personalised products, final sales items in accordance with our Terms and Conditions of Sale, items that were opened or unsealed after delivery and that cannot be returned for health or hygiene reasons, or in any case any return not in compliance with our Returns Policy set out in our Help section. For the avoidance of doubt, the Returns Policy in our Help section is part of our Terms and Conditions. 

The Vendor recommends you return the goods using the nominated courier that delivered your purchase, following the returns process outlined in the returns email received after requesting your return. If you use the pre-printed label enclosed in the original order or quote the account number provided, you will not have to pay the return costs upfront. The Vendor will pay the return fee for you and will deduct (except where you are exercising your legal rights to reject products - for example, because they are faulty or not as described) the amount of the return fee from your refund. The return fee amount may be found in our Help section. By using our nominated courier, you can track your return and know that it will reach us safely and securely when in transit.

No return fee applies to exchanges, provided that the returned item complies with our Return Policy in the Help section.   

 If you decide to return products using an alternative courier, you will have to pay the return shipping costs applied by your chosen shipping provider. Please refer to our Help section for details of our warehouse address.     

You will be notified if your order cannot be accepted as it does not meet our Return Policy. If so, you will have the item(s) returned to you. If you do not wish to have the product(s) returned to you, the Vendor shall retain the product(s) and the amount paid for the purchase of the product(s).  

Please be aware that, when exercising your right to withdraw in accordance with the above, you will be liable for any decrease in value of the product(s) returned to the Vendor resulting from any handling of them other than what is necessary to verify their nature, characteristics and functioning.  The Vendor may reduce your refund to reflect such decrease in value, up to the total amount you paid for the relevant product(s). For example, the Vendor may make a reduction in the following circumstances:  

• the product(s) have been used, worn, damaged or washed; the designer tag and/or protective seal attached to the product(s) have been tampered with, removed or not returned. Please note that THE OUTNET tag constitutes an integral part of each product; and/or  
• you have not returned any packaging which is an integral part of a product (such as the dust bag).

You will be informed if the Vendor proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense.    

If you are entitled to return product(s) to the Vendor and have adhered to the conditions set out in our Returns Policy, you will receive an email confirming that the return has been accepted (which will include the amount of refund due), and the Vendor will process the refund. The refunded amount will be the full amount you paid for the relevant product(s), subject to any deductions in accordance with the above.   Shipping costs for the product's initial delivery will not be refunded.

Whatever the form of payment used, the Vendor will process the refund back to the original payment method used as quickly as possible and, in any case, within fourteen (14) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was sent back in accordance with the above conditions.    

You can exchange your purchase for a replacement size, subject to availability. When requesting your exchange, the available options will be listed. The replacement size will then be reserved until the returned order has been received and processed. Should your returned item(s) adhere to the conditions set out in the Return Policy, you will receive an email confirming that the return has been accepted and inform you once your exchange has been dispatched.

Please click here for details of our Returns Policy.